Technical Inside Sales - Pumps & Fluid Handling

BPH Pump and Equipment Inc; McHenry (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) matching

Paid time off and holidays

Job summary

BPH Pump and Equipment is a full-service distributor of fluid handling equipment, providing everything from equipment selection to installation and maintenance. This role supports quoting, project coordination, and customer solutions within a cross-functional sales team.

The position emphasizes industry knowledge, strong communication, and the ability to manage multiple tasks and customer requirements, with a focus on cross-selling and timely delivery.

Qualifications

• Technical aptitude and ability to quickly learn product information.
• Excellent communication skills for customer interactions.
• Able to multi-task, stay neat and detail-oriented, and move quickly.
• Ability to work independently and also collaborate with teammates.
• Energetic, entrepreneurial attitude; be creative, adaptable & flexible.
• Desire to learn, be inquisitive, seek and find solutions.
• Strong problem-solving skill set.
• Proficient with Microsoft Office applications.

Responsibilities

• Estimating, quotations and documentation for customer requests.
• Prepare accurate cost estimates and quotations from specs and drawings.
• Gather and organize required documentation from manufacturers and suppliers.
• Size and select products meeting customer needs and lead times.
• Maintain complete quotes, orders and records per company policies.
• Explain product applications and value to gain customer buy-in and decisions.
• Assist customers with special orders and engage manufacturers when needed.
• Resolve product issues using knowledge and sound judgment.
• Develop product knowledge and stay current on changes and supplier capabilities.
• Identify current and future equipment needs and surface cross-sell opportunities.
• Respond promptly to customer, manufacturer and outside sales inquiries.
• Build strong rapport with customers, principals, suppliers and sales staff.
• Coordinate with outside sales to share leads and grow accounts.
• Adhere to sales processes to support goals and participate in training.
• Coordinate internal resources for quotes and orders for timely delivery.
• Proactively expedite orders and communicate status and changes.
• Resolve delivery or paperwork issues with customers and suppliers.
• Communicate risks and required actions early; drive to resolution.
• Cross-train with operations on warehouse, shipping and purchasing workflows.
• Provide hands-on operational support as needed.
• Contribute to a collaborative, accountable work environment.

Skills

Technical aptitude

Excellent communication

Multi-tasking

Independent & collaborative

Entrepreneurial attitude

Desire to learn

Problem-solving

MS Office proficiency

Job description

BPH Pump and Equipment is a full-service distributor of fluid handling equipment, providing everything from equipment selection to installation and maintenance. This role supports quoting, project coordination, and customer solutions within a cross-functional sales team.

The position emphasizes industry knowledge, strong communication, and the ability to manage multiple tasks and customer requirements, with a focus on cross-selling and timely delivery.