Technical Inside Sales Specialist – Customer Solutions

Crane Engineering Sales Inc; Canton Charter Township (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Professional Pump, a Crane Engineering Company in Michigan, seeks an Inside Sales Representative to provide product and service information and resolve technical issues for customers. You will support sales staff, respond to inquiries, and coordinate delivery and installation of equipment.

The role emphasizes customer service, order coordination, and collaboration with internal teams to ensure customer satisfaction and timely order processing.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–3 years related experience and/or training or equivalent combination of education and experience.
• Ability to interact professionally over the phone with a focus on customer service and increasing sales.
• Ability to multi-task in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Communicates to internal staff on pertinent details of sales and marketing transactions.
• Supports sales staff with obtaining business.
• Assists customers and internal staff with alternative equipment, parts, instrumentation and/or service options.
• Answers customers' questions about products, prices, availability, product uses and credit terms.
• Contacts current and prospective customers to explain features and solicit orders.
• Estimates prices, credit or contract terms, warranties and delivery dates.
• Consults with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Arranges and directs delivery and installation of products and equipment.
• Monitors market conditions, product innovations and competitors' products, prices and sales.
• Negotiates details of contracts and payments with assistance and prepares sales contracts and purchase orders.
• Includes pertinent peripheral quotes on equipment, parts, instrumentation, and services.
• Provides technical information to select equipment, parts and/or services that will better satisfy the customer's needs.
• Controls incoming orders and repeated part numbers.

Skills

Customer service

Phone communication

Sales support

Time management

Communication skills

Multitasking

Education

High school diploma

Associate’s degree (related field) preferred

Job description

Professional Pump, a Crane Engineering Company in Michigan, seeks an Inside Sales Representative to provide product and service information and resolve technical issues for customers. You will support sales staff, respond to inquiries, and coordinate delivery and installation of equipment.

The role emphasizes customer service, order coordination, and collaboration with internal teams to ensure customer satisfaction and timely order processing.