Technical Inside Sales Rep — Solutions & Service

Professional Pump, Inc.; Michigan; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Generous paid time off

Comprehensive health insurance

401k with generous match

Crane University training

Job summary

Professional Pump, a Crane Engineering Company located in Michigan, is seeking an Inside Sales Representative to provide product and service information and resolve technical issues for customers. The role supports sales, answers questions, explains features, and helps customers select equipment and services.

Join a culture that values new ideas, experimentation, and innovation. You will collaborate with internal staff, arrange deliveries, monitor market trends, and contribute to a WOW!

Qualifications

• High school diploma or equivalent; Associate’s degree in a related field preferred.
• 1 to 3 years related experience and/or training; or equivalent combination of education and experience.
• Ability to interact professionally over the phone with a focus on customer service and increasing sales.
• Ability to multi-task in a fast-paced environment.
• Works well under pressure.
• Strong customer service and time management skills.
• Strong written and verbal communication skills.

Responsibilities

• Communicates to internal staff on pertinent details of sales and marketing transactions.
• Supports sales staff with obtaining business.
• Assists customers and internal staff with alternative equipment, parts, instrumentation and/or service options.
• Answers customers' questions about products, prices, availability, product uses and credit terms.
• Contacts current and prospective customers to explain features and solicit orders.
• Estimates prices, credit or contract terms, warranties and delivery dates.
• Consults with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Arranges and directs delivery and installation of products and equipment.
• Monitors market conditions, product innovations and competitors' products, prices and sales.
• Negotiates details of contracts and payments with assistance and prepares sales contracts and purchase orders.
• Includes pertinent peripheral quotes on equipment, parts, instrumentation, and services.
• Provides technical information to select equipment, parts and/or services that will better satisfy the customer's needs.
• Controls incoming orders and repeated part numbers.

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Multi-tasking

Education

High school diploma or equivalent

Associate’s degree in a related field preferred

Tools

CRM software

Job description

Professional Pump, a Crane Engineering Company located in Michigan, is seeking an Inside Sales Representative to provide product and service information and resolve technical issues for customers. The role supports sales, answers questions, explains features, and helps customers select equipment and services.

Join a culture that values new ideas, experimentation, and innovation. You will collaborate with internal staff, arrange deliveries, monitor market trends, and contribute to a WOW!