Technical Inside Sales & Product Support Engineer

Elessent Clean Technologies Inc.; Overland Park (KS); On-site; USD 70,000 - 100,000; Full time

Job summary

Elessent Clean Technologies Inc. in Overland Park, KS is seeking an Inside Sales & Product Support Engineer to provide technical-commercial support for Cleaner Refining M&R offerings and to help regional sales teams quote and progress aftermarket opportunities.

You will prepare complete quotes, coordinate supplier inputs, manage CRM/Epicor data quality, and support handoffs to execution across time zones. Requires 3–5 years in technical inside sales and a mechanical engineering background.

Qualifications

• Bachelor’s degree in Mechanical Engineering or related technical discipline required; Mechanical Engineering strongly preferred.
• 3–5 years of experience in technical inside sales, proposal support, engineered equipment, aftermarket equipment, refinery/petrochemical equipment, mechanical equipment, or vendor-fabricated products.
• Ability to understand basic mechanical equipment scopes, drawings/specifications, supplier quotations, customer requirements, and repair/refurbishment terminology.
• Experience supporting RFQs, quote development, supplier coordination, proposal packages, PO review, and order handoff.
• Experience with CRM and ERP systems; Epicor experience a plus.
• Strong written and verbal English communication skills.

Responsibilities

• Serve as an inside sales and first-line product support resource for assigned standard CR M&R opportunities.
• Support regional sales teams and customers with routine product, scope, pricing-input, and quote-status questions; escalate non-standard issues as needed.
• Help sales teams determine appropriate standard M&R product scope based on customer request and available product guidance.
• Support share-of-wallet analysis by maintaining customer/site/product history and identifying repeat opportunities.
• Capture recurring customer questions and feedback to improve standard tools and templates.
• Maintain ERP/CRM data accuracy and ensure quotes progress to order handoff smoothly.

Skills

CRM systems

ERP systems

Epicor

Microsoft Excel

English communication

Education

Bachelor's degree in Mechanical Engineering

Tools

Epicor ERP

Microsoft Excel

Job description

Elessent Clean Technologies Inc. in Overland Park, KS is seeking an Inside Sales & Product Support Engineer to provide technical-commercial support for Cleaner Refining M&R offerings and to help regional sales teams quote and progress aftermarket opportunities.

You will prepare complete quotes, coordinate supplier inputs, manage CRM/Epicor data quality, and support handoffs to execution across time zones. Requires 3–5 years in technical inside sales and a mechanical engineering background.