Technical Inside Sales Specialist

Emerson; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Integrated benefits

Job summary

Emerson is seeking a Technical Inside Sales Specialist to support Engineered-To-Order product lines across IEC/NEC markets. You will translate complex requirements into precise quotations and solutions, ensuring compliance and customer satisfaction.

You will coordinate with engineering, pricing, manufacturing, and support teams to deliver timely proposals, maintain CRM/ERP data, and drive continuous improvement in ETO quoting and relationships.

Qualifications

• Bachelor's degree with related experience, or advanced degree with fewer years.
• Strong technical understanding of electrical products.
• Proficient in Microsoft Office Suite.
• Excellent written and verbal English communication.
• Ability to follow written and verbal instructions accurately.

Responsibilities

• Develop accurate, timely quotations for Engineered-To-Order (ETO) products based on customer RFQs.
• Serve as the primary technical sales contact, offering expert guidance and detailed product recommendations.
• Manage ETO orders from quotation through fulfillment, ensuring quality and compliance throughout the manufacturing process.
• Interpret and apply customer electrical specifications to meet IECEx, ATEX, and NEC standards.
• Collaborate with engineering, pricing, manufacturing, and customer support to deliver competitive, on-time proposals.
• Provide exceptional customer service through clear communication, technical insight, and proactive follow-up.
• Support continuous improvement initiatives for ETO quoting, workflows, and customer experience.
• Maintain up-to-date data and documentation within CRM and ERP systems (e.g., Oracle, Vendavo).
• Identify opportunities to enhance customer satisfaction, product alignment, and long-term relationships.

Skills

Technical aptitude

Communication skills

Customer-focused

Microsoft Office

English proficiency

Education

Bachelor's degree

Advanced degree

Tools

Oracle ERP

Vendavo

CRM systems

Job description

We are looking for a Technical Inside Sales Specialist with strong technical expertise and a customer-first mindset to support our Engineered-To-Order (ETO ) product lines across IEC/NEC markets . In this role, you will serve as a key liaison between customers and internal teams—translating complex technical requirements into precise, value-driven quotations and solutions.

Your work will ensure that each custom order meets international compliance standards, drives customer satisfaction, and contributes to the success of our industrial automation portfolio.

In This Role, Your Responsibilities Will Be:

• Develop accurate, timely quotations for Engineered-To-Order (ETO) products based on customer RFQs.
• Serve as the primary technical sales contact, offering expert guidance and detailed product recommendations.
• Manage ETO orders from quotation through fulfillment, ensuring quality and compliance throughout the manufacturing process.
• Interpret and apply customer electrical specifications to meet IECEx, ATEX, and NEC standards.
• Collaborate closely with engineering, pricing, manufacturing, and customer support teams to deliver competitive, on-time proposals.
• Provide exceptional customer service through clear communication, technical insight, and proactive follow-up.
• Support continuous improvement initiatives for ETO quoting, workflows, and customer experience.
• Maintain up-to-date data and documentation within CRM and ERP systems (e.g., Oracle, Vendavo).
• Identify opportunities to enhance customer satisfaction, product alignment, and long-term relationships.

Who You Are:

You build customer relationships. You utilize systems and technology to stay on track. You make new connections and build relationships in other areas and teams. You learn to streamline processes and cut out redundancy

For This Role, You Will Need:

• 5 years of related experience with a bachelor's degree; or 3 years and an advanced degree; or equivalent work experience.
• Strong technical aptitude and ability to understand complex electrical products.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent communication skills—both verbal and written (English).
• Ability to follow written and verbal instructions accurately.

Preferred Qualifications That Set You Apart:

• 5+ years of experience in technical sales or related roles (engineering, quotations, or technical support).
• Working knowledge of NEC, IECEx, and ATEX standards.
• Experience in one or more of the following areas:
• Marketing or Pricing Management
• Quotations or Engineering Support
• Customer or Technical Support
• Familiarity with ERP systems (e.g., Oracle).
• Experience with hazardous area products is a plus.

At Emerson, our employee's passion for innovation and results drives our success. We actively pursue new technologies, capabilities and approaches to drive tangible value for our customers. To reward this passion for innovation and results, Emerson makes meaningful investments in our people. We provide competitive compensation, integrated benefits