Inside Sales Engineer

Crane Company; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Crane Company is seeking a detail-oriented Technical Inside Sales Representative in Houston, Texas, to support customer service, quotation, and order entry activities.

The role involves managing customer inquiries, processing orders in Sage 50, and ensuring accurate documentation. Candidates must possess a Bachelor’s degree in Engineering and have strong communication skills. Experience in customer service or inside sales is preferred.

Qualifications

• Bachelor’s degree in Engineering or similar Technical degree required.
• Experience in customer service, order management, or inside sales preferred.
• Strong attention to detail with a focus on data accuracy.

Responsibilities

• Answer and manage incoming calls on the customer service line.
• Prepare and revise customer quotations based on inputs from Sales.
• Convert approved quotations into orders using QuoteWerks.
• Enter and process customer orders in Sage 50, ensuring accuracy.
• Collaborate with Sales, Operations, and Finance to resolve issues.

Skills

Customer service experience

Attention to detail

Data accuracy

Excellent communication skills

Organizational skills

Ability to manage multiple priorities

Education

Bachelor’s degree in Engineering or similar Technical degree

Tools

QuoteWerks

Sage 50

Job description

optek-Danulat is a business within the Fluid Handling Business Segment of Crane Co, a US multi-national which specializes in highly engineered products in niche markets. optek-Danulat designs, manufactures, markets and distributes a range of specialized instrumentation for a wide range of applications in a number of industries including the food and beverage, oil & gas, refinery, chemical, biopharmaceutical, and energy industries.

We are seeking a detail-oriented Technical Inside Sales Representative to support customer service, quotation, and order entry activities during a period of operational integration. This role is critical to ensuring accurate order processing, strong customer communication, and alignment with internal processes and controls.

Responsibilities

• Answer and manage incoming calls on the main customer service line, screen inquiries, and direct to appropriate internal teams
• Serve as a primary point of contact for customer inquiries, ensuring timely and professional responses. Prepare and revise customer quotations based on inputs from Sales, established pricing rules, and product knowledge
• Convert approved quotations into orders using QuoteWerks
• Enter and process customer orders in Sage 50, ensuring accuracy and completeness
• Route completed orders to order processing or back to Sales when purchase order revisions are required
• Maintain proper documentation to support transactions and ensure audit readiness
• Provide backup support to production and order processing teams as needed
• Collaborate with Sales, Operations, and Finance to resolve order or customer-related issues

Essential Qualifications / Experience

• Bachelor’s degree in Engineering or similar Technical degree required. Ideal candidate has a career interest in Outside Technical Sales.
• Experience in customer service, order management, or inside sales support preferred
• Strong attention to detail with a focus on data accuracy; experience with ERPs preferred
• Excellent communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience in a manufacturing or industrial environment preferred
• Exposure to structured processes or controlled environments (SOX awareness is a plus) preferred

Crane Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.