Order & Quotation Specialist for Customer Success

Crane Company; Ohio; In loco; USD 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Crane Company seeks a Customer Support and Account Coordination professional to serve as the primary contact for assigned products and accounts. You will handle inquiries on quotations, orders, delivery, invoicing, and returns, while coordinating with internal teams to ensure accurate proposals and timely execution.

Responsibilities include preparing quotes, entering orders in SAP, managing order progression through delivery, and addressing any issues in a proactive, cross-functional manner.

Competenze

• Associate degree in Business, Supply Chain, Engineering Technology, or related field preferred.
• Five years of customer service, inside sales, order management, or related experience in an industrial B2B environment.
• Experience managing customer orders from quotation through delivery, including coordination with operations, engineering, and supply chain teams.
• Strong attention to detail, organization, and process discipline to maintain accurate records and meet commitments.
• Excellent written and verbal communication with a practical, responsive, professional approach.
• Ability to identify issues, coordinate solutions, and escalate when needed.
• Self-starter able to manage multiple priorities in a fast-paced environment.
• Proficiency with MS Office and ERP/CRM applications.

Mansioni

• Serve as a customer service point of contact for assigned products, customers, and accounts; handle inquiries related to quotations, orders, delivery, invoicing, returns, and basic product support.
• Prepare accurate quotations for standard and configured products; coordinate inputs from Sales, Engineering, Supply Chain, Finance, and other stakeholders.
• Receive, review, and enter customer orders in SAP; confirm pricing, terms, configuration, and ship-to/bill-to details.
• Manage orders from receipt through shipment and invoicing; provide status updates and proactive communication of risks and changes.
• Work within approved pricing and commercial frameworks; coordinate required reviews and approvals for non-standard terms.
• Investigate and resolve order, delivery, invoice, return, and service concerns; coordinate corrective actions across functions.
• Process return material requests and authorizations; support repair and warranty transactions per procedures.
• Maintain accurate CRM data; support regional sales, profitability, and Inquiry-to-Order quality goals.

Conoscenze

Customer service

Order management

Process discipline

Communication

Problem solving

Execution

Digital skills

Formazione

Associate degree in Business, Supply Chain, Engineering Technology, or related field

Strumenti

SAP

CRM systems

MS Office

Descrizione del lavoro

Crane Company seeks a Customer Support and Account Coordination professional to serve as the primary contact for assigned products and accounts. You will handle inquiries on quotations, orders, delivery, invoicing, and returns, while coordinating with internal teams to ensure accurate proposals and timely execution.

Responsibilities include preparing quotes, entering orders in SAP, managing order progression through delivery, and addressing any issues in a proactive, cross-functional manner.