Technical Inside Sales & Customer Solutions Specialist

Ernst-Instruments; Sparta Township (NJ); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K

Employee Referral Bonus Program

Tuition Reimbursement

Paid Holidays

Medical, Dental and Vision Benefit Pl

Paid Vacation

Job summary

Ernst Instruments, a premier distributor and manufacturer of process observation equipment, is seeking a detail-oriented inside sales professional forTechnical Customer Service Support in Sparta, NJ. This hybrid eligible role matches products to customer needs and prepares winning proposals.

The candidate will coordinate cross-functionally, handle quotations, configurations, pricing, and shipping, and service customers effectively while meeting quality standards.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Minimum one year of relevant work experience in Inside or technical sales.
• Ability to read, write, and follow verbal instructions in Standard English is required.
• Strong interpersonal, listening and problem-solving skills.
• Proficient in MS Office: Word, Excel, Teams, PowerPoint.
• Experience with QuickBooks Desktop or similar.
• Capable of handling complex projects independently within standards.
• Able to manage multiple responsibilities and stay motivated.
• Thrives in a team environment with goal orientation.
• Typing speed of 50 WPM or faster.
• Able to work Monday–Friday 8:15am–5pm.

Responsibilities

• Develop and demonstrate a thorough understanding of products and solutions.
• Review and analyze customer requirements to determine best product fit.
• Create customer proposals in compliance with standards and contract language.
• Prepare configurations, equipment lists, clarifications and exceptions for other departments.
• Act as customer contact regarding quotations, technical information, pricing, scheduling and shipping.
• Coordinate expediting activities with other departments to ensure pricing, delivery and invoicing accuracy.
• Enter orders into the system for customers.
• Make pricing decisions based on established standards.
• Interact with all levels of employees, suppliers, customers and peers.
• Comply with company policies, procedures, standards and rules.
• Follow quality assurance policies and other work instructions.
• Assist with special projects and tasks assigned by GM or Sales Manager.

Skills

MS Office (Word, Excel, Teams, PowerP)

Typing 50 WPM

Strong interpersonal skills

Reading/Writing English

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

QuickBooks Desktop

Job description

Ernst Instruments, a premier distributor and manufacturer of process observation equipment, is seeking a detail-oriented inside sales professional forTechnical Customer Service Support in Sparta, NJ. This hybrid eligible role matches products to customer needs and prepares winning proposals.

The candidate will coordinate cross-functionally, handle quotations, configurations, pricing, and shipping, and service customers effectively while meeting quality standards.