Technical Inside Sales - Instrumentation & Customer Solutions

Socket.dev; Newport Beach (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

VEGA seeks an Inside Sales - Technical Team member to translate customer needs into clear quotations and solutions for instrumentation applications. You will handle inquiries by phone, email, and web while collaborating with outside sales and product management to drive regional activity.

The role emphasizes detailed documentation, effective communication, and proactive engagement with VEGA customers. Some on-site activities and trade show participation are expected to promote the VEGA brand.

Qualifications

• Four-year Degree, preferably in a technical field.
• AND customer service experience.
• OR equivalent combination of education and experience.
• Strong written and verbal communication.
• Very detailed and organized.

Responsibilities

• Initiate and participate in proactive conversations with outside sales to develop sales strategies for increased activity in Business Development team territories.
• Receive and respond to phone, e-mail, and web-based inquiries regarding technical data and pricing, delivery, or application information.
• Engage with LinkedIn as a sales tool - share with your network and VEGA Americas customer base on interesting applications worked on.
• Evaluate customer application information and recommend equipment in alignment with customer defined performance, delivery, and price parameters.
• Develop clear and effective quotations for current and prospective customers, representatives, and/or Regional Sales or Industry Sales.
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations to management.
• Active participation in LiveChat and customer support.
• Encourage and promote customer engagement with myVEGA including set-up and support.
• Backup for the Inside Sales team with phone calls and email support as needed.
• Opportunity to influence and train internally and externally on VEGA instrumentation.
• Trade shows, On-site visits, customer events to promote VEGA brand.
• Perform facility tours of VEGA's campus (training, sales, and production buildings).
• Maintain and improve superior results by following procedures and recommending improved policies and procedures.
• Issue timely and detailed Material Return Authorizations (MRA's) for VEGA equipment.
• Liaison between application engineering and/or sales support to efficiently service the customer, representative, Regional Sales, or Industry Sales.
• Field incoming inquiries for post-order service and support issues.
• Ask probing questions to determine the best course of action to fulfill customer needs and minimize VEGA costs.
• Learning expectations: basic instrumentation, Radiometric, MLI/Bridle, VIS systems.
• OJT with the Sales team to learn more about the local business.

Skills

Customer service

Communication

Detail oriented

Organized

Education

Four-year Degree

Job description

VEGA seeks an Inside Sales - Technical Team member to translate customer needs into clear quotations and solutions for instrumentation applications. You will handle inquiries by phone, email, and web while collaborating with outside sales and product management to drive regional activity.

The role emphasizes detailed documentation, effective communication, and proactive engagement with VEGA customers. Some on-site activities and trade show participation are expected to promote the VEGA brand.