Technical Inside Sales - Instrumentation Solutions

SunSource; Matthews (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Carotek, a SunSource company, seeks an Inside Sales professional for its Matthews, NC headquarters. The role focuses on technical customer service, product selection based on customer needs, and coordinating between customers, service technicians, and sales staff.

Qualified candidates have a Bachelor's degree in Business or Engineering and 3+ years in Inside Sales within the Industrial Fluid Process sector. Monday–Friday, 8:00 a.m.–5:00 p.m., in-office work.

Qualifications

• Bachelor's degree in Business or Engineering is required or considered.
• Three plus years of Inside Sales experience in the Industrial Fluid Process industry.

Responsibilities

• Providing outstanding service to customers and support to the outside sales staff
• Engaging in technical discussions to identify correct product and substitutions when needed
• Selecting and specifying products based on customer application
• Communicating with service technicians or managers to resolve complex problems
• Preparing detailed quotations with price, discount and shipping charges
• Informing customers about pricing, back orders, delivery, and order status
• Obtaining purchase order numbers or credit card information
• Coordinating with Accounting to resolve invoicing discrepancies
• Answering calls or emails regarding technical questions on products or systems
• Occasional follow-up on quotes; attendance at sales meetings or trainings

Skills

Technical aptitude

Customer service

Team player

Communication

Education

Bachelor's degree in Business or Engineering

Tools

Microsoft Office

Prophet 21

Job description

Carotek, a SunSource company, seeks an Inside Sales professional for its Matthews, NC headquarters. The role focuses on technical customer service, product selection based on customer needs, and coordinating between customers, service technicians, and sales staff.

Qualified candidates have a Bachelor's degree in Business or Engineering and 3+ years in Inside Sales within the Industrial Fluid Process sector. Monday–Friday, 8:00 a.m.–5:00 p.m., in-office work.