Technical Implementation Specialist

Hidden Jobs; United States; Hybrid; USD 140,000 - 165,000; Full time

Job summary

Hidden Jobs seeks a Technical Implementation Specialist to lead onboarding of customers on its attribution and measurement platform. The role blends consulting, configuration, and project management to drive value quickly.

You will coordinate API integrations, data migrations, and setup workflows, while partnering with sales, customer success, product, and support to remove blockers and ensure predictable implementations.

Qualifications

• Bachelor's degree in computer science or a related field.
• 2+ years of experience in SaaS implementation.
• 2+ years in solutions engineering or technical onboarding with a customer-facing track record.
• Comfort with APIs, integrations, frontend technologies, and core data concepts.
• Strong software troubleshooting and problem-solving ability.
• Proven project management skills with the ability to run multiple high-impact implementations concurrently.

Responsibilities

• Drive end-to-end onboarding for new customers as the primary technical contact from kickoff to go-live.
• Configure product settings, permissions, and workflows; lead API integrations and data migrations.
• Troubleshoot setup issues and coordinate with support and engineering as needed.
• Own onboarding timelines, milestones, and deliverables; manage expectations and flag risks early.
• Partner with sales, customer success, product, and support to remove blockers.
• Capture feedback to improve onboarding docs and implementation playbooks.

Skills

Customer-facing

Project management

API integrations

Troubleshooting

Education

Bachelor's degree in computer science or related field

Tools

APIs

Data migrations

Frontend technologies

Job description

Role overview

A marketing intelligence software company is hiring a Technical Implementation Specialist to lead the end-to-end onboarding of new customers onto its attribution and measurement platform. The role blends consulting, hands-on configuration, and project management, sitting at the intersection of customer success, sales engineering, and product. The mission is to get new clients to first value quickly while keeping implementations predictable and well documented.

Responsibilities

• Drive end-to-end onboarding for new customers, serving as the primary technical contact from kickoff through go-live
• Configure product settings, permissions, and workflows; lead API integrations and data migrations
• Troubleshoot setup issues, coordinating with support and engineering when needed
• Own onboarding timelines, milestones, and deliverables; manage expectations and flag risks early
• Partner with sales, customer success, product, and support teams to remove blockers
• Capture feedback on friction and gaps, contributing to onboarding documentation and implementation playbooks

Requirements

• Bachelor's degree in computer science, information technology, or a related field
• 2+ years of experience in SaaS implementation
• 2+ years in solutions engineering or technical onboarding, with a customer-facing technical track record
• Comfort with APIs, integrations, frontend technologies, and core data concepts
• Strong software troubleshooting and problem-solving ability
• Proven project management skills, with the ability to run multiple high-impact implementations concurrently

Nice to have

• Background in analytics, martech, data platforms, or attribution tooling

Benefits and work setup

• Base salary range of $140,000-$165,000 USD, with an equity package
• Comprehensive medical, dental, and vision coverage and a 401(k) plan
• Flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave
• $500 work-from-home stipend to support a remote setup
• Remote-friendly structure with optional access to physical offices