Implementation Lead

Jobgether; Oregon; Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Remote work

Flexible time off

Annual travel stipend

Health, dental, and vision insurance

Job summary

Jobgether is seeking an Implementation Lead to drive onboarding and launch for strategic customers and partners. You will manage API/white-label integrations, data migrations, and technical setup from kickoff to adoption, coordinating Sales, Product, Engineering, and Revenue Operations.

You will establish scalable processes, create playbooks, and lead training for internal teams and customers, ensuring successful large-scale rollouts and high customer satisfaction.

Qualifications

• Experience delivering B2B SaaS implementations from kickoff to go-live.
• Ability to manage complex multi-team rollouts and guide customers.
• Experience designing repeatable implementation playbooks and processes.
• Strong project coordination and risk management to keep projects on track.
• Excellent communication, training, and customer-facing skills.

Responsibilities

• Own the implementation lifecycle for a portfolio of customers and partners, coordinating people, processes, and technical requirements.
• Lead end-to-end implementations from kickoff through go-live and adoption.
• Establish timelines, milestones, and activation targets, and monitor progress.
• Lead partner status meetings and maintain risk registers with stakeholders.
• Coordinate with Sales, Product, Engineering, and Revenue Operations on rollout requirements.
• Develop and maintain standardized implementation playbooks for data mapping, testing, and go-live.

Skills

SaaS implementation

Project management

Customer enablement

Risk management

Cross-functional collaboration

Technical storytelling

Stakeholder management

Tools

API integrations

Data migration

SSO

Admin tools

Job description

The Implementation Lead will drive the successful onboarding and launch of strategic customers and partners, ensuring a smooth transition from signed agreement to full adoption. This role combines technical expertise, project management, and customer enablement to deliver complex B2B SaaS implementations. You will oversee enterprise and host agency rollouts, API and white-label integrations, data migrations, and technical setup from beginning to end. Working closely with Sales, Strategic Accounts, Product, Engineering, RevOps, and Customer Experience teams, you will keep projects on track and address risks before they affect delivery. You will also establish scalable implementation processes, build repeatable playbooks, and improve how customers are brought onto the platform. This is a high-ownership opportunity to influence operational excellence while supporting the growth of a product used by travel professionals across the industry.

Accountabilities

• You will own the implementation lifecycle for a portfolio of new customers and partners, coordinating the people, processes, and technical requirements needed to achieve successful launches and sustained adoption.
• Manage end-to-end implementations for agencies, host agencies, enterprise customers, and strategic partners, from contract handoff and kickoff through data migration, testing, training, go-live, and adoption.
• Establish project timelines, milestones, and activation targets, following up with customers to maintain momentum and ensure they complete the activities required for successful adoption.
• Lead weekly partner status meetings, maintain project risk registers, elevate major concerns early, and keep internal stakeholders informed of progress.
• Coordinate closely with Account Management and company leadership on implementation goals, customer priorities, and rollout requirements.
• Build in-depth knowledge of the platform, API, and system architecture to address technical questions, troubleshoot issues, and determine when Engineering or Account Management support is required.
• Coordinate technical onboarding for API and white-label partners, including travel insurance providers, by translating requirements between external IT teams and internal technical stakeholders.
• Own data migrations and field mapping for contacts, duplicates, and bookings, while coordinating bulk account, team, billing, and subscription setup.
• Troubleshoot single sign-on (SSO) issues, resolve day-to-day technical questions, and manage technical administration requests from Account Management.
• Develop and deliver initial customer and team onboarding, partner staff training, agent webinars, and office hours, with particular attention to back-office processes such as commissions and reconciliation.
• Create clear customer communications for large-scale rollouts and coordinate routing and welcome emails with Revenue Operations.
• Develop and maintain standardized implementation playbooks covering kickoff, data mapping, parallel testing, training, communications, go-live checklists, and handoffs, including API and white-label processes.
• Define responsibilities, handoff procedures, and service-level agreements between Sales, Implementation, Strategic Accounts, and Customer Experience.
• Contribute to the development of a broader services portfolio, beginning with data migration services.
• Track implementation performance through time from contract signature to launch, adoption against partner ramp targets, and partner customer satisfaction.

Requirements

The ideal candidate is a proactive, technically capable implementation professional with experience delivering B2B SaaS projects from kickoff to go-live. You should be comfortable managing complex rollouts, coordinating multiple teams, building scalable processes, and guiding customers through technical and operational changes.

• At least 2 years of experience as a Technical Implementation Specialist, Technical Account Manager, or Technical Project Manager within a SaaS company.
• Demonstrated experience managing customer implementations or onboarding projects from initial planning through launch.
• Hands-on knowledge of integrations, APIs, data migration, field mapping, bulk account setup, single sign-on (SSO), and administrative tools.
• Ability to manage complex projects involving multiple stakeholders, teams, dependencies, and technical requirements.
• Experience designing standardized processes, implementation frameworks, and repeatable operational playbooks.
• Strong project coordination and risk management skills, with the ability to identify issues early, recommend solutions, and secure stakeholder alignment.
• Confidence presenting technical information, leading customer training sessions, and communicating effectively with senior agency stakeholders.
• Excellent organizational and written communication skills, with a strong commitment to documentation and customer trust.
• Strong ownership mindset, taking responsibility for implementation outcomes and proactively driving projects forward.
• Critical thinking and problem-solving abilities, including the judgment to resolve issues independently and escalator appropriately.
• Ability to explain technical concepts clearly to non-technical audiences and translate partner requirements into actionable plans.
• Strong cross-functional collaboration skills, with the ability to build effective relationships across Sales, Product, Engineering, Revenue Operations, and Customer Experience.
• A collaborative and dependable approach, with the willingness to share knowledge, support teammates, communicate constructively, and celebrate collective achievements.

Qualifications considered strong advantages

• Experience in the travel industry, particularly with host agency operations and back-office systems such as commissions, reconciliation, and advisor payroll.
• Previous experience implementing API or white-label partnerships.
• Experience developing service offerings, particularly data migration services.
• Experience creating customer communications for large user bases.

Benefits

• On-target earnings of $90,000-100,000, depending on experience, comprising a base salary of $75,000-85,000 plus performance-based compensation.
• Flexible Time Off.
• Annual travel stipend.
• Health, dental, and vision insurance coverage for employees and their families.
• 401(k) plan with automatic company contributions.
• Annual team retreats at exciting destinations.
• Technology and learning budgets.
• Remote work opportunities anywhere in the United States, or a hybrid arrangement from offices in Lincoln, Nebraska; Omaha, Nebraska; or Pennington, New Jersey.
• Opportunities to take ownership, influence operational processes, expand responsibilities, and grow alongside the organization.
• A collaborative and supportive work environment that values kindness, curiosity, diverse perspectives, and shared achievements.