Technical Implementation Specialist

Ladders; United States; Remote; USD 140,000 - 165,000; Full time

Benefits offered by this job

Equity package

Comprehensive healthcare benefits

401(k) plan

Flexible PTO policy

12 company-paid holidays

12 weeks of parental leave

$500 work-from-home stipend

Job summary

Ladders is seeking a Technical Implementation Specialist to join our Enterprise Technology team. You will own the customer onboarding from kickoff to go-live, configure settings and workflows, and manage API integrations and data migrations. This role blends project coordination with hands-on product expertise in a remote environment.

You will collaborate with customers, engineering, and internal stakeholders to resolve issues, manage timelines, and deliver a seamless implementation experience.

Qualifications

• Bachelor’s degree in computer science, information technology, or related field.
• 2+ years of SaaS implementation experience.
• 2+ years in solutions engineering and customer-facing roles.
• Experience with APIs and integrations.
• Strong project management and communication skills.
• Detail-oriented and organized under pressure.

Responsibilities

• Lead onboarding processes for new customers from kickoff to go-live.
• Configure settings, permissions, and workflows in the product.
• Act as SME for API integrations and data migration.
• Troubleshoot setup issues and coordinate with engineering.
• Manage onboarding timelines, milestones, and customer expectations.
• Train customers on product functionality and document onboarding decisions.
• Collaborate with internal teams to improve onboarding experience and documentation.

Skills

Customer-facing

Project management

API integrations

Solutions engineering

Communication skills

Data migrations

Education

Bachelor's degree

Job description

For our client, we are seeking a Technical Implementation Specialist to join the team of a leader in the Enterprise Technology space.

This role will own the customer onboarding experience from kickoff through go-live, ensuring technical configurations, integrations, and data migrations are completed smoothly. You will partner closely with customers, engineering, and internal stakeholders to resolve setup issues, manage timelines, and deliver a seamless implementation experience. The position is ideal for someone who thrives in customer-facing technical work and can balance project coordination with hands‑on product expertise.

Location: Remote

Compensation: $140,000 – $165,000 annually

Responsibilities

• Lead onboarding processes for new customers from kickoff to go-live
• Configure settings, permissions, and workflows in the product
• Act as a subject matter expert for API integrations and data migration
• Troubleshoot setup issues and coordinate with engineering when necessary
• Manage onboarding timelines, milestones, and customer expectations
• Train customers on product functionality and document onboarding decisions
• Collaborate with internal teams to improve onboarding experience and contribute to documentation

Qualifications

• Bachelor's degree in computer science, information technology, or related field
• 2+ years of experience in SaaS implementation
• 2+ years in solutions engineering and customer-facing technical roles
• Experience handling APIs and integrations
• Strong project management and communication skills
• Detail-oriented and organized under pressure

Benefits

• Equity package
• Comprehensive healthcare benefits including medical, dental, and vision
• 401(k) plan
• Flexible PTO policy
• 12 company-paid holidays
• 12 weeks of paid parental leave
• $500 work-from-home stipend

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.