Technical Implementation Manager - Mortgage & Integrations

Ikuto; New York (NY); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Equity 0.05%-0.15%

Four days in the office

Job summary

Ikuto, a well-funded Series A technology company, is seeking a Technical Implementation Manager to drive mortgage origination deployments. You will lead integrations with lenders, design solutions and own customer implementations from scoping through go-live in a hybrid New York City setting.

You’ll collaborate with sales, product and engineering, translating customer feedback into requirements and helping create the implementation playbook for a new mortgage vertical.

Qualifications

• This role requires 3–7 years in a customer-facing technical role.
• Experience scoping and implementing software integrations for customers.
• Strong customer-facing communication and presentation skills.
• Working knowledge of REST APIs, JSON and modern SaaS platforms.

Responsibilities

• Lead customer implementations from scoping to go-live.
• Understand lenders' processes and technology environments.
• Design integrations across mortgage POS, LOS and APIs.
• Run technical discovery sessions with customers.
• Support Sales with technical questions and solution designs.
• Configure the platform to meet customer requirements.
• Diagnose and resolve integration issues.
• Coordinate with product, engineering and operations.
• Support adoption and customer success after launch.
• Translate feedback into actionable requirements for Product/Engineering.
• Build documentation, processes and reusable solutions.
• Help establish the customer-delivery function for the mortgage vertical.

Skills

APIs (REST)

JSON

SaaS platforms

Customer communication

Solution design

Systems integration

Tools

None

Job description

Technical Implementation Manager — Mortgage & Integrations

New York City | $150,000–$180,000 base | $200,000–$220,000 total cash | Equity

We’re representing a well-funded, Series A technology company building the infrastructure that enables businesses to access, verify and monitor insurance information automatically.

Insurance verification remains surprisingly manual. Businesses frequently rely on PDFs, phone calls and employees moving information between disconnected carrier and internal systems.

Our client uses AI, APIs and automation to turn this fragmented information into structured data that can be integrated directly into customer workflows. Its platform is already used by thousands of businesses and major enterprise customers across automotive, insurance and mortgage.

Following considerable success in mortgage servicing, the company is now launching further into mortgage origination. It has already secured its first major customers and is hiring a Technical Implementation Manager to help design, integrate and launch these deployments.

The role

This is a hybrid position spanning:

The immediate priority is implementation.

You’ll work directly with mortgage lenders to understand their existing technology, design the appropriate solution and integrate the platform into their mortgage‑origination workflows.

You’ll also support technical pre‑sales conversations, become a trusted customer contact after launch and help create the implementation playbook for a new business vertical.

This is not a traditional project‑management or relationship‑led account‑management role. You’ll need to be comfortable discussing APIs, understanding technical architecture and taking genuine ownership of customer integrations.

What you’ll be doing

• Leading customer implementations from initial scoping through testing, training and go‑live
• Understanding lenders’ existing mortgage processes and technology environments
• Designing integrations across mortgage Point of Sale platforms, Loan Origination Systems and APIs
• Running technical discovery and customer design sessions
• Supporting Sales with technical questions, demonstrations and solution design
• Configuring the platform around individual customer requirements
• Diagnosing and resolving integration issues
• Coordinating with customer product, engineering and operational stakeholders
• Supporting adoption and customer success following launch
• Translating customer feedback into actionable requirements for Product and Engineering
• Building documentation, implementation processes and reusable solutions
• Helping establish the customer‑delivery function for a new mortgage vertical

What we’re looking for

You’ll probably have between 3 and 7 years’ experience in a customer‑facing technical role, such as:

• Technical Implementation Manager
• Implementation Consultant
• Integration Consultant
• Solutions Engineer
• Solutions Architect
• Technical Account Manager
• Professional Services Consultant

You should bring:

• Experience personally scoping and implementing software integrations for customers
• The ability to explain the specific technical work you owned during an implementation
• Strong customer‑facing communication and presentation skills
• A working understanding of REST APIs, JSON and modern SaaS platforms
• The ability to read API documentation and troubleshoot integration issues
• Comfort working directly with technical and non‑technical customer stakeholders
• The independence to operate in an early‑stage environment without an established playbook

Domain and technical experience

The ideal candidate will have experience across either customer integrations or mortgage technology.

Relevant domain experience could include:

• Mortgage origination or servicing
• Lending or banking technology
• Loan Origination Systems
• Mortgage Point of Sale platforms
• Banking APIs and financial‑technology integrations
• Implementing software into banks, lenders or credit unions

The company can help someone develop either the mortgage‑domain side or the deeper technical side of the role. Candidates will, however, need to arrive with genuine strength in at least one of those areas.

Why consider it?

This is an opportunity to become one of the foundational hires in a newly established mortgage‑origination vertical.

You won’t simply follow an existing implementation process. You’ll help create it.

You’ll work directly with major US mortgage lenders, influence how the product develops and play a central role in turning newly secured enterprise customers into successful live deployments.

It should appeal to someone who enjoys customer‑facing technical work but wants more ownership than a conventional Solutions Engineer or Implementation Consultant position typically provides.

Package and location

• Expected total cash: approximately $200,000–$220,000
• Equity: 0.05%–0.15%
• Working pattern: four days per week in the office

If you’ve implemented complex technology into mortgage lenders, banks or other financial institutions — or you’re a technically strong implementation professional interested in moving into mortgage technology — we’d be keen to speak with you.