Implementation Project Manager

Carrington Mortgage Services, LLC; United States; Remote; USD 90,000 - 100,000; Full time

Job summary

A mortgage servicing firm is seeking an Implementation Project Manager to lead the delivery of new platforms. You will manage project execution from initiation to stabilization, ensuring compliance and efficiency in servicing operations. The ideal candidate has over five years of experience in system implementations and extensive knowledge of mortgage servicing workflows. A Bachelor’s degree and PMP Certification are preferred. This role offers remote work flexibility with a salary range of $90,000 to $100,000 per year.

Qualifications

• 5+ years of experience managing system implementations, conversions, or vendor integrations.
• 3+ years in the mortgage servicing industry.
• Project Management Professional (PMP) Certification or similar certification preferred.

Responsibilities

• Lead project management for implementation of system enhancements or conversions.
• Analyze and validate business requirements for system configuration.
• Monitor vendor performance to ensure quality and timeliness.
• Develop and maintain comprehensive project documentation.
• Facilitate project and stakeholder meetings.
• Provide executive updates on implementation progress.
• Ensure defined procedures and training materials are in place.

Skills

Project management

Communication

Organizational skills

Understanding of mortgage servicing workflows

Vendor management

Education

Bachelor’s degree in Business, Finance or related field

Job description

Come join our amazing team and work remote from home!

The Implementation Project Manager is responsible for leading project delivery, ensuring the successful implementation and adoption of new mortgage servicing platforms, modules, or integrations. Focuses on supporting servicing operations – aligning system functionality with day-to-day servicing processes, compliance, and efficiency. Owns project execution from initiation through stabilization – managing operational and vendor deliverables, ensuring accurate translation of operational needs into system requirements and that servicing teams are fully prepared for rollout and post-go-live support. Perform all duties in accordance with the company’s policies and procedures, investor guidelines, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $90,000.00/yr - $100,000.00/yr.

What you’ll do:

• Lead project management for implementation of system enhancements or conversions impacting core servicing operations.
• Analyze and validate business requirements ensuring accurate translation of business needs into efficient system configuration or workflow design requests for vendor / IT execution.
• Monitor vendor / IT performance to ensure timeliness and quality exceptions are met; escape risks impacting servicing readiness.
• Develop, make recommendation and maintain comprehensive project documentation, including rollout readiness plans and ensuring deliverables are completed accurately and on schedule, assist with issue resolution, and post implementation support.
• Facilitate reoccurring project and stakeholder meetings, driving accountability for task completion, schedule adherence and operational alignment.
• Provide executive-level updates on implementation progress, risks and configuration or product gaps.
• Ensure all impacted teams have well defined procedures, proper training materials, and completed user acceptance testing specific to new system capabilities.
• Exceptional project management, communication, and organizational skills
• Proven ability to guide business operations teams through system transitions or process transformations
• Demonstrated ability to align technology solutions with operational needs
• Strong understanding of mortgage servicing workflows, including familiarity with agency servicing processing requirements

What you’ll need:

• Bachelor’s degree in Business, Finance or related field or equivalent work experience.
• Five plus (5+) years of experience managing system implementations, conversions, or vendor integrations.
• Three plus (3+) years in the mortgage servicing industry.
• Project Management Professional (“PMP”) Certification or similar certification preferred.