Technical Implementation Manager

Crosscut; Santa Monica (CA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

AllVoices is seeking a Technical Implementation Manager to lead complex Enterprise onboarding projects in a fast-paced environment in Santa Monica, CA. You will coordinate cross-functional teams, design technical configurations, and drive customers to value quickly with a proactive approach.

You will own API integrations, data ingestion, and SQL validation, while ensuring security, governance, and effective success metrics.

Formación

• 4–8 years of experience in SaaS implementation or technical account management.
• Proven success owning complex, multi-stakeholder enterprise projects end-to-end.
• Hands-on experience with APIs, JSON payloads, and debugging integrations.
• Working knowledge of SQL for querying and validating customer data.
• Ability to read logs, inspect API responses, and diagnose issues across systems.
• Exceptional communication across technical and non-technical audiences.
• Strategic mindset with proactive communication and strong leadership.
• Experience improving onboarding documentation, processes, and training content.

Responsabilidades

• Lead Enterprise onboarding projects from kickoff to launch with white-glove service.
• Own project plans, timelines, and milestones to keep deliverables on track.
• Lead technical configuration, including API integrations and HRIS/case-management data ingestion.
• Identify and mitigate blockers before escalation occurs.
• Diagnose issues across systems, logs, and data flows beyond UI problems.
• Partner with customer IT on security, data governance, and integration best practices.
• Serve as AllVoices SME to HR leaders and IT admins for implementation guidance.
• Develop deep knowledge of AllVoices product capabilities and logic.
• Prioritize effectively and delegate components when appropriate.
• Contribute to onboarding content and training optimization.
• Track onboarding success metrics: time to launch, adoption milestones, and satisfaction.

Conocimientos

SaaS onboarding

Technical account management

APIs

JSON payloads

SQL

Logs & debugging

Communication

Project leadership

Stakeholder management

Enterprise onboarding

Herramientas

APIs

JSON

SQL

Descripción del empleo

We’re looking for a dynamic, strategic, and technically proficient Technical Implementation Manager to effectively onboard our most complex and high-value Enterprise customers.

You’ll be the project lead and subject matter expert to new Enterprise customers, working cross-functionally to set up complex configurations and drive customers to value quickly and effectively. Your ability to balance technical depth, business strategy, and proactive project management will be key to your success.

What you’ll do

• Lead Enterprise onboarding projects with precision, accountability, and white-glove service from kickoff to launch.
• Own project plans, timelines, and milestones, ensuring deliverables stay on track and stakeholders stay aligned.
• Lead technical configuration, including API integrations, HRIS/case-management data ingestion, and validation via SQL.
• Identify and mitigate blockers proactively before they escalated.
• Diagnose complex issues across systems, logs, and data flows — not just UI-level problems.
• Partner with customer IT teams on security, data governance, and integration best practices.
• Act as the true AllVoices SME to customers, supporting HR leaders and IT or systems administrators.
• Develop deep working knowledge of AllVoices' product capabilities, configurations, and underlying logic.
• Prioritize effectively, focusing on the highest-impact work while delegating or outsourcing components when appropriate.
• Contribute to onboarding content and training optimization.
• Track and report on onboarding success metrics, including time to launch, adoption milestones, delayed stages, and implementation satisfaction.
• Ensure exceptional customer experiences with urgency and professionalism.

What you’ll bring

• 4–8 years of experience in SaaS implementation or technical account management.
• Proven success owning complex, multi-stakeholder enterprise projects end-to-end.
• Strong hands‑on experience with APIs, JSON payloads, and debugging integrations.
• Working knowledge of SQL for querying and validating customer data.
• Ability to read logs, inspect API responses, and diagnose issues across systems.
• Exceptional communication skills across technical and non-technical audiences.
• Strategic mindset, proactive communication, confident project leadership, flexibility, and strong prioritization.
• Experience improving onboarding documentation, processes, and training content.
• Metrics-focused approach to tracking progress and improving outcomes.

Bonus points if you have

• Experience working with HR tech or other workflow‑heavy enterprise tools.
• Solutions engineering experience.
• Background in CS operations or process design.

About AllVoices