Technical Helpdesk Representative

BC Forward; Warren (MI); On-site; USD 28,000 - 32,000; Full time

Job summary

BCforward is seeking a Technical Help Desk Representative in Warren, MI for an 11-month contract. The role focuses on IT and automotive systems support, PC hardware/software troubleshooting, and customer contact to diagnose and resolve issues.

The candidate will work on-site, provide first-line resolution, and escalate complex problems while maintaining customer satisfaction. Shift work includes first/second shifts with possible Saturdays.

Qualifications

• Professional IT or automotive systems training or experience.
• Customer communication experience with proactive approach.
• Experience diagnosing PC hardware and networking issues.
• Familiarity with LAN/WAN and basic networking concepts.
• Ability to work first/second shift and occasional Saturdays onsite.

Responsibilities

• Identify, research, isolate, and resolve technical issues for vehicle programming IT systems.
• Provide first-line resolution for simple problems and escalate complex ones.
• Develop and document follow-up steps to ensure issue resolution and satisfaction.
• Assist customers across multiple channels with professional communication.

Skills

IT vs automotive experience

Customer contact experience

Hardware & software troubleshooting

LAN/WAN fundamentals

PC hardware repair

Networking components

Problem solving

On-site shift willingness

Service desk tools familiarity

Tools

Service desk ticketing tools

Job description

Job Title: Technical Help Desk RepresentativeLocation: Warren, MIDuration: Contract - 11 monthsPay Range: $20/hr $23.27/hr (W2)Job ID: 409634

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Technical Helpdesk Representative to join our dynamic team. The ideal candidate will have strong experience in IT and automotive systems support, customer contact, and PC hardware/software troubleshooting and a proven ability to diagnose issues, resolve incidents, and escalate complex problems while maintaining customer satisfaction.

Responsibilities

• Recognize, research, isolate, and resolve technical issues supporting IT systems for vehicle programming.
• Provide first-line resolution for less complex problems and elevate complex issues as needed.
• Develop and document follow-up steps to ensure successful issue resolution and customer satisfaction.
• Support customers through multiple contact channels while maintaining professional communication.

Required Skills & Qualifications

• Professional work history or training focused on IT or automotive systems.
• Customer contact experience with a proactive, self-motivated approach.
• Computer hardware and software troubleshooting experience.
• Knowledge of LAN/WAN infrastructure and networking fundamentals.
• Ability to diagnose and repair PC hardware and networking components.
• Strong problem‑solving skills and teamwork abilities.
• Willingness to work first and second shift with occasional Saturday hours on site at a customer location.

Preferred Skills

• Familiarity with service desk ticketing tools and knowledge bases.
• Experience supporting automotive diagnostics or vehicle programming environments.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting‑edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.