Technology Support Specialist I

enableIT; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

Flexible spending accounts

Life insurance

Job summary

enableIT is seeking an on-site IT Support specialist in Denver, CO to deliver high-level networking, AV, and end-user technology support to client personnel in a professional setting.

The role emphasizes AV expertise, exemplary customer service, hands-on hardware troubleshooting across Windows, macOS, iOS, Android, printers, and collaboration systems, plus incident tracking in ServiceNow and inventory management.

Qualifications

• Proven experience in high-level AV and on-site IT support.
• Strong customer-facing skills in a professional setting.
• Ability to troubleshoot laptops, Apple MacBooks, iOS and Android devices.

Responsibilities

• Provide on-site technical support and guidance for complex technology issues.
• Support AV equipment in meeting rooms (Condeco, Teams Rooms, Crestron, Barco, Polycom).
• Troubleshoot laptops and administer devices across Windows, macOS, iOS, Android.

Skills

AV support

On-site IT support

Windows 10

Office 365

Microsoft Teams

Mac hardware

Mobile devices

Printer troubleshooting

ServiceNow

Inventory management

Customer service

Tools

Condeco

Crestron

Barco ClickShare

Polycom

Microsoft Teams Rooms

Job description

Provide high-level on-site technical support to client personnel across networking, telecommunications, and end-user technologies.

This role requires strong AV support experience and excellent customer-facing skills in a professional environment.

• Provide on-site technical support, guidance, and solutions for complex technology issues.
• Support AV equipment in meeting rooms (e.g., Condeco, Surface Hub, Microsoft Teams Rooms, Crestron, Barco ClickShare, Polycom).
• Perform laptop troubleshooting, maintenance, and administration.
• Support and troubleshoot Apple MacBooks, iOS, and Android devices (setup and configuration).
• Manage and support HP, Xerox, and Canon print devices.
• Work with Windows 10, Office 365, and Microsoft Teams.
• Provide in-person support to resolve complex technical issues with strong customer service.
• Perform root cause analysis to resolve and prevent recurring issues.
• Analyze impacts and guide solution processes to meet customer and organizational needs.
• Collaborate with teams and leverage multiple resources to meet customer requirements.
• Support implementation of client technology solutions.
• Communicate system updates to customers as needed.
• Coordinate, track, and maintain inventory.
• Document and track issues using ServiceNow and ensure follow-ups.
• Perform software and firmware upgrades and testing.
• Proactively identify and resolve technical issues at the operational level.
• Participate in postmortem analysis and share best practices.
• Share solutions using collaboration tools like Yammer and SharePoint.
• Provide technical guidance and consult with stakeholders.

Benefits (W2)

• Health insurance
• Health savings account
• Vision insurance
• Flexible spending accounts
• Life insurance

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.