Technical Field Success Engineer

Cushman Inc.

Augusta (GA)

On-site

USD 65,000 - 90,000

Full time

4 days ago

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Job summary

Textron Specialized Vehicles Inc. is seeking a customer care professional to serve as the primary contact for escalated technical issues and to provide timely, solutions-focused support to end-user customers.

Responsibilities include onsite troubleshooting of vehicles, equipment, and software, coordinating updates, and collaborating with engineering, product development, and field service to test and validate releases while traveling to customer sites as needed.

Qualifications

Education and relevant experience required in engineering, IT, business, or related field.
3+ years in customer support, field service, or technical troubleshooting.
Proficiency with CRM/ticketing systems, diagnostics tools and remote support platforms.

Responsibilities

Serve as primary contact for escalated technical issues with timely, solutions-focused support.
Perform onsite troubleshooting of vehicle, equipment, software, connectivity and integration issues.
Provide hands-on software support, including configuration, testing, and updates.
Collaborate with product development, engineering, field service, and dealers to resolve issues.
Document customer issues and corrective actions in support systems.
Test, validate, and provide field feedback on software releases and product enhancements.
Train customers and internal teams on software functionality and troubleshooting procedures.
Travel to customer sites up to 25% as needed.