Customer Success Manager

Find a- Textron; Augusta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Textron Specialized Vehicles Inc. is seeking a Customer Success Manager to serve as the primary care contact for escalated technical issues, provide onsite troubleshooting, and support end-user customers across golf cars, turf-care equipment, and related products.

You will collaborate with engineering and product teams, document field observations, train customers and dealers, and travel to customer sites as needed to ensure timely issue resolution and customer satisfaction.

Qualifications

• Bachelor's degree in Engineering, CS, IT, Business or related field required.
• 3+ years of experience in customer support, field service, or technical troubleshooting.
• Ability to learn proprietary product software and connected-vehicle or equipment systems.

Responsibilities

• Serve as the primary customer care contact for escalated technical issues and provide timely, professional support.
• Perform onsite troubleshooting of vehicle, software, connectivity, and system integration concerns.
• Provide hands-on software support including system configuration, diagnostics, and software updates.
• Communicate issues and resolution status to stakeholders; coordinate with product teams for field feedback.
• Document issues, troubleshooting steps, and recommended improvements in support systems.
• Train customers, dealers, and internal teams on software functionality and best practices.
• Analyze recurring issues to suggest product design and service process improvements.
• Travel to customer sites as needed for installations and issue resolution.

Skills

Microsoft Office

CRM systems

Diagnostic tools

Remote support

Software configuration

Proprietary software

3+ years experience

Education

Bachelor's degree in Engineering, Computer Science, Information Technology, Business

Job description

Customer Success Manager(

Description

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities:

• Serve as the primary customer care contact for escalated technical issues, providing timely, professional, and solutions-focused support to end-user customers.
• Perform onsite troubleshooting of vehicle, equipment, software, connectivity, and system integration concerns to identify root cause and restore customer operations.
• Provide hands-on software support, including system configuration, diagnostic testing, issue replication, user guidance, and coordination of software updates or corrective actions.
• Act as a liaison between product support, product development, engineering, field service, dealers, and end-user customers to communicate technical issues, customer needs, and resolution status.
• Document customer issues, troubleshooting steps, field observations, software behavior, corrective actions, and recommended product improvements in appropriate support systems.
• Partner with engineering and product development teams to test, validate, and provide field feedback on software releases, product enhancements, and service solutions.
• Train and support customers, dealers, and internal teams on software functionality, diagnostic processes, troubleshooting procedures, and best practices for product operation.
• Analyze recurring customer concerns and field trends to recommend improvements to product design, software performance, service procedures, and customer support processes.
• Travel to customer sites as needed to support installations, issue resolution, product evaluations, field investigations, and post-resolution follow-up.

Qualifications

• Education: Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field required; an equivalent combination of technical education and relevant experience may be considered in lieu of degree.
• Years of Experience: 3+ years of experience in customer support, field service, technical troubleshooting, software support, or a related technical customer-facing role.
• Software Knowledge: Proficiency with Microsoft Office applications, customer relationship management or ticketing systems, diagnostic tools, software configuration tools, remote support platforms, and the ability to learn proprietary product software and connected-vehicle or equipment systems.
• Additional Requirements: Strong customer communication, problem-solving, documentation, and cross-functional collaboration skills required. Must be able to troubleshoot complex technical issues in the field, translate customer feedback into actionable technical information, manage multiple priorities, and travel to customer locations as business needs require.
  AI Readiness:Textron expects employees to use AI-enabled tools responsibly and effectively. Candidates should be comfortable learning and applying these tools, evaluating AI-generated output with sound judgment, and using AI in line with company policy and ethical standards. Prior experience with specific tools is not required - we value curiosity, adaptability, and good judgment.
  EEO Statement
  Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
  Recruiting Company: Textron Specialized Vehicles

Primary Location

: US-Georgia-Augusta

Job Field

: Product Support

Schedule

: Full-time

Job Level

: Individual Contributor

Job Type

: Standard

Shift

: First Shift

Travel

: Yes, 25 % of the Time

Job Posting

: 10/20/2026, 6:25:43 PM