Customer Success Manager

Cushman Inc.; Augusta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Textron Specialized Vehicles Inc. is seeking a customer care professional to serve as the primary contact for escalated technical issues and to provide timely, solutions-focused support to end-user customers.

Responsibilities include onsite troubleshooting of vehicles, equipment, and software, coordinating updates, and collaborating with engineering, product development, and field service to test and validate releases while traveling to customer sites as needed.

Qualifications

• Education and relevant experience required in engineering, IT, business, or related field.
• 3+ years in customer support, field service, or technical troubleshooting.
• Proficiency with CRM/ticketing systems, diagnostics tools and remote support platforms.

Responsibilities

• Serve as primary contact for escalated technical issues with timely, solutions-focused support.
• Perform onsite troubleshooting of vehicle, equipment, software, connectivity and integration issues.
• Provide hands-on software support, including configuration, testing, and updates.
• Collaborate with product development, engineering, field service, and dealers to resolve issues.
• Document customer issues and corrective actions in support systems.
• Test, validate, and provide field feedback on software releases and product enhancements.
• Train customers and internal teams on software functionality and troubleshooting procedures.
• Travel to customer sites up to 25% as needed.

Skills

Customer support

Field service

Technical troubleshooting

Software support

Travel readiness

Education

Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field

Tools

Microsoft Office

CRM or ticketing systems

Diagnostic tools

Software configuration tools

Remote support platforms

Proprietary product software

Job description

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities

• Serve as the primary customer care contact for escalated technical issues, providing timely, professional, and solutions-focused support to end-user customers.
• Perform onsite troubleshooting of vehicle, equipment, software, connectivity, and system integration concerns to identify root cause and restore customer operations.
• Provide hands-on software support, including system configuration, diagnostic testing, issue replication, user guidance, and coordination of software updates or corrective actions.
• Act as a liaison between product support, product development, engineering, field service, dealers, and end-user customers to communicate technical issues, customer needs, and resolution status.
• Document customer issues, troubleshooting steps, field observations, software behavior, corrective actions, and recommended product improvements in appropriate support systems.
• Partner with engineering and product development teams to test, validate, and provide field feedback on software releases, product enhancements, and service solutions.
• Train and support customers, dealers, and internal teams on software functionality, diagnostic processes, troubleshooting procedures, and best practices for product operation.
• Analyze recurring customer concerns and field trends to recommend improvements to product design, software performance, service procedures, and customer support processes.
• Travel to customer sites as needed to support installations, issue resolution, product evaluations, field investigations, and post-resolution follow-up.

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Primary Location

US-Georgia-Augusta

Job Field

Product Support

Schedule

Full-time

Job Level

Individual Contributor

Shift

First Shift

Travel

Yes, 25 % of the Time

Job Posting

10/20/2026, 2:25:43 PM

Qualifications

• Education: Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field required; an equivalent combination of technical education and relevant experience may be considered in lieu of degree.
• Years of Experience: 3+ years of experience in customer support, field service, technical troubleshooting, software support, or a related technical customer-facing role.
• Software Knowledge: Proficiency with Microsoft Office applications, customer relationship management or ticketing systems, diagnostic tools, software configuration tools, remote support platforms, and the ability to learn proprietary product software and connected-vehicle or equipment systems.
• Additional Requirements: Strong customer communication, problem-solving, documentation, and cross-functional collaboration skills required. Must be able to troubleshoot complex technical issues in the field, translate customer feedback into actionable technical information, manage multiple priorities, and travel to customer locations as business needs require.