Technical Field Service Representative

Assured Information Security, Inc.; Hanover, Northern (York County, KY); Hybrid; USD 145,000 - 160,000; Full time

Benefits offered by this job

Employer-paid health insurance

7% 401(k) contribution

Job summary

Assured Information Security, Inc. is seeking an experienced Technical Field Service Representative (Infrastructure Support) to support a critical DoD cyber operations program.

This onsite role in Hanover, MD requires an active TS/SCI with CI Poly and involves occasional shift work. You will integrate, troubleshoot, and optimize system components across test and production environments, administer Linux/Windows, and manage network/Cisco configurations while mentoring teammates and adapting to

Qualifications

• Bachelor’s degree or higher with 5+ years of related experience or Master’s with 3+ years of related experience.
• Proficiency with Ansible and Python for deployment/automation.
• Proficiency in Linux and Windows system administration.
• Experience patching Windows and Linux vulnerabilities.
• Experience with host-based networking and Cisco configurations.
• Familiarity with STIGs.

Responsibilities

• Provide system integration, troubleshooting, and optimization across test and production environments.
• Perform daily system administration, patching, performance optimization, and proactive monitoring.
• Assess user needs and implement upgrades, configuration changes, and enhancements.
• Monitor system load and capacity to plan technical refreshes and ensure performance.
• Install and maintain RHEL updates using Ansible; use shell scripting for automation.
• Manage Splunk cluster health and automate monitoring improvements.
• Install/upgrade Cisco NX-OS, Catalyst devices, VCenter/ESXi/Horizon components.
• Administer and expand NetApp LUNs with ISCSI connectivity and storage growth.
• Develop innovative solutions and mentor team members when needed.
• Support shifting priorities including occasional weekend work.

Skills

Ansible automation

Python scripting

Linux administration

Windows administration

STIGs compliance

Education

Bachelor’s degree in a related field

Master’s degree in a related field

Tools

Cisco NX-OS

VCenter/ESXi/Horizon

NetApp storage

Job description

Description

Assured Information Security (AIS) has an opening for an experienced Technical Field Service Representative (Infrastructure Support) to support a critical 24/7 DoD cyber operations program. This program contributes directly to the execution of DoD’s cyber missions. This position involves working on a platform that empowers cyber operators with robust cyber defense and offense capabilities.

*This is an onsite role based in Hanover, MD and requires an active TS/SCI with CI Poly. The position also involves occasional shift work*

What You’ll Do:

• Support developers by integrating, troubleshooting, and optimizing system components across test and production environments.
• Perform daily system administration, including configuration, patching, performance optimization, and proactive monitoring to maintain stability and reliability.
• Assess user needs and implement system upgrades, configuration changes, and enhancements that improve functionality and overall user experience.
• Monitor system load, usage trends, and capacity to plan technical refreshes and ensure sustainable performance.
• Install, configure, and maintain mid-range operating systems; lead RHEL updates using Ansible and leverage shell scripting for automation.
• Manage Splunk cluster and indexer health to ensure continuous data flow and data integrity; implement monitoring and automation improvements.
• Install and upgrade Cisco NX-OS and Catalyst devices, as well as VCenter, ESXi, and Horizon client suite components.
• Administer and expand NetApp LUNs, ensuring reliable ISCSI connectivity and storage growth.
• Develop innovative solutions to complex technical challenges by applying advanced consulting skills and deep technical expertise while mentoring team members when needed.
• Support operational demands and shifting priorities—including occasional weekend installations and last-minute schedule changes with flexibility and a positive, team-oriented approach.

Education/Experience/Skillset Required:

• Bachelor’s degree and 5+ years of directly related experience or a Master’s degree and 3+ years of directly related experience OR an equivalent combination of education and experience.
• Proficiency with the following:
  • Deployment and automation scripting with Ansible and Python
  • Linux and Windows system administration
  • Patching Windows and Linux vulnerabilities
  • Host-based networking and Cisco configurations
  • Security Technical Implementation Guides (STIGs)
• Linux+ certification or similar certification
• CCNA certification

Travel:

Up to 10%

Security Clearance:

Active TS/SCI with CI Poly

AA / Disability / Veteran

US Salary Range: $145,000 - $160,000

The salary offered to a selected candidate will be based on several factors including location, skills, and experience. In addition to a comprehensive benefits package which includes employer paid health insurance and a 7% contribution to your 401k, candidates may be eligible for other forms of compensation.

AIS is a leading cyber and information security company supporting mission critical operations across the DoD, intelligence community, commerce and beyond. Founded in 2001, AIS is a privately-owned company committed to excellence in all facets. We pride ourselves on offering some of the best benefits seen in the industry. We celebrate the unique backgrounds and experiences of our people and encourage new ideas, innovation, and the autonomy to create the future and career they want with our support.

#CJ