Technical Field Service Representative

Assured Information Security; Wahiawa (HI); On-site; USD 113,000 - 150,000; Full time

Job summary

Assured Information Security (AIS) is seeking an experienced Technical Field Service Representative (Infrastructure Support) to support a critical-24/7 DoD cyber operations program in Wahiawa, Hawaii. The role requires an active TS/SCI w/CI Poly and involves shift work with on-call duties.

You will troubleshoot, automate, and administer Linux/Windows environments, manage Cisco devices, and optimize storage with NetApp LUNs while mentoring teammates. Travel up to 10% may be required.

Qualifications

• Bachelor’s degree with 5+ years of directly related experience or a Master’s with 3+ years of related experience.
• Proficiency with Ansible and Python for deployment/automation.
• Linux and Windows system administration and patching.
• Knowledge of STIGs and Cisco configurations.

Responsibilities

• Support developers by integrating, troubleshooting, and optimizing system components.
• Perform daily system administration, including configuration, patching, and monitoring.
• Assess user needs and implement upgrades and enhancements.
• Monitor load and capacity to plan renewals and ensure performance.
• Lead updates using Ansible; manage Cisco/NX-OS and virtualization components.
• Administer and expand NetApp LUNs ensuring ISCSI connectivity.
• Mentor team members and adapt to shifting priorities with a positive approach.

Skills

Ansible & Python

Linux Admin

Windows Admin

STIGs

Education

Bachelor’s degree + 5+ years

Master’s degree + 3+ years

Tools

Cisco NX-OS

VCenter/ESXi/Horizon

NetApp LUNs

Job description

Assured Information Security (AIS) has an opening for an experienced Technical Field Service Representative (Infrastructure Support) to support a critical-24/7 DoD cyber operations program. This program contributes directly to the execution of DoD’s cyber missions. This position involves working on a platform that empowers cyber operators with robust cyber defense and offense capabilities.

This is an onsite position located at Wahiawa, Hawaii and requires an active TS/SCI w/CI Poly. The position involves shift work and evening/weekend on-call duty rotation.

What You'll Do:

• Support developers by integrating, troubleshooting, and optimizing system components across test and production environments.
• Perform daily system administration, including configuration, patching, performance optimization, and proactive monitoring to maintain stability and reliability.
• Assess user needs and implement system upgrades, configuration changes, and enhancements that improve functionality and overall user experience.
• Monitor system load, usage trends, and capacity to plan technical refreshes and ensure sustainable performance.
• Install, configure, and maintain mid-range operating systems; lead RHEL updates using Ansible and leverage shell scripting for automation.
• Manage Splunk cluster and indexer health to ensure continuous data flow and data integrity; implement monitoring and automation improvements.
• Install and upgrade Cisco NX-OS and Catalyst devices, as well as VCenter, ESXi, and Horizon client suite components.
• Administer and expand NetApp LUNs, ensuring reliable ISCSI connectivity and storage growth.
• Develop innovative solutions to complex technical challenges by applying advanced consulting skills and deep technical expertise while mentoring team members when needed.
• Support operational demands and shifting priorities —including occasional weekend installations and last-minute schedule changes—with flexibility and a positive, team-oriented approach.

Education/Experience/Skillset Required:

• Bachelor’s degree and 5 years of directly related experience or a Master’s degree and 3 years of directly related experience OR an equivalent combination of education and experience.
• Proficiency with the following:
  • Deployment and automation scripting with Ansible and Python
  • Linux and Windows system administration
  • Patching Windows and Linux vulnerabilities, host-based networking and Cisco configurations
  • Security Technical Implementation Guides (STIGs)
• Linux+ certification or similar certification
• CCNA certification

Travel: Up to 10%

Security Clearance: Active TS/SCI with CI Poly

US Salary Range: $112,500 - $150,000

The salary offered to a selected candidate will be based on several factors including location, skills, and experience. In addition to a comprehensive benefits package which includes employer paid health insurance and a 7% contribution to your 401k, candidates may be eligible for other forms of compensation.

AIS is a leading cyber and information security company supporting mission critical operations across the DoD, intelligence community, commerce and beyond. Founded in 2001, AIS is a privately-owned company committed to excellence in all facets. We pride ourselves on offering some of the best benefits seen in the industry. We celebrate the unique backgrounds and experiences of our people and encourage new ideas, innovation, and the autonomy to create the future and career they want with our support.