Technical Field Service Representative

Assured Information Security, Inc. (AIS); Hanover (MD); On-site; USD 145,000 - 160,000; Full time

Benefits offered by this job

Employer paid health insurance

7% 401k contribution

Job summary

AIS in Hanover, MD is seeking an on-site IT Systems Engineer to support developers by integrating, debugging, and optimizing components across test and production environments, with occasional weekend work. The role requires an active TS/SCI with CI Poly and security-focused operational duties.

Responsibilities include system administration, patching, monitoring, automation with Ansible and Python, and managing Cisco, VMware, NetApp storage, and Splunk clusters to ensure reliability and security.

Qualifications

• Bachelor’s degree and 5+ years of directly related experience or a Master’s degree and 3+ years of directly related experience OR an equivalent combination of education and experience.
• Deployment and automation scripting with Ansible and Python.
• Linux and Windows system administration.
• Patching Windows and Linux vulnerabilities.
• Host-based networking and Cisco configurations.
• Security Technical Implementation Guides (STIGs).

Responsibilities

• Support developers by integrating, troubleshooting, and optimizing system components across test and production environments.
• Perform daily system administration, including configuration, patching, performance optimization, and proactive monitoring to maintain stability and reliability.
• Assess user needs and implement system upgrades, configuration changes, and enhancements that improve functionality and overall user experience.
• Monitor system load, usage trends, and capacity to plan technical refreshes and ensure sustainable performance.
• Install, configure, and maintain mid-range operating systems; lead RHEL updates using Ansible and leverage shell scripting for automation.
• Manage Splunk cluster and indexer health to ensure continuous data flow and data integrity; implement monitoring and automation improvements.
• Install and upgrade Cisco NX-OS and Catalyst devices, as well as VCenter, ESXi, and Horizon client suite components.
• Administer and expand NetApp LUNs, ensuring reliable ISCSI connectivity and storage growth.
• Develop innovative solutions to complex technical challenges by applying advanced consulting skills and deep technical expertise while mentoring team members when needed.
• Support operational demands and shifting priorities—including occasional weekend installations and last-minute schedule changes—with flexibility and a positive, team-oriented approach.

Skills

Ansible

Python

Linux administration

Windows administration

STIGs

Cisco configurations

Patching vulnerabilities

Network fundamentals

Shell scripting

VCenter/ESXi/Horizon

Education

Bachelor’s degree in computer science or related field

Master’s degree in related field

Linux+ certification

CCNA certification

Tools

Ansible

Python

Job description

Description

*This is an onsite role based in Hanover, MD and requires an active TS/SCI with CI Poly. The position also involves occasional shift work*

What You’ll Do:

• Support developers by integrating, troubleshooting, and optimizing system components across test and production environments.
• Perform daily system administration, including configuration, patching, performance optimization, and proactive monitoring to maintain stability and reliability.
• Assess user needs and implement system upgrades, configuration changes, and enhancements that improve functionality and overall user experience.
• Monitor system load, usage trends, and capacity to plan technical refreshes and ensure sustainable performance.
• Install, configure, and maintain mid-range operating systems; lead RHEL updates using Ansible and leverage shell scripting for automation.
• Manage Splunk cluster and indexer health to ensure continuous data flow and data integrity; implement monitoring and automation improvements.
• Install and upgrade Cisco NX-OS and Catalyst devices, as well as VCenter, ESXi, and Horizon client suite components.
• Administer and expand NetApp LUNs, ensuring reliable ISCSI connectivity and storage growth.
• Develop innovative solutions to complex technical challenges by applying advanced consulting skills and deep technical expertise while mentoring team members when needed.
• Support operational demands and shifting priorities—including occasional weekend installations and last-minute schedule changes—with flexibility and a positive, team-oriented approach.

Education/Experience/Skillset Required:

• Bachelor’s degree and 5+ years of directly related experience or a Master’s degree and 3+ years of directly related experience OR an equivalent combination of education and experience.
• Proficiency with the following:
  • Deployment and automation scripting with Ansible and Python
  • Linux and Windows system administration
  • Patching Windows and Linux vulnerabilities
  • Host-based networking and Cisco configurations
  • Security Technical Implementation Guides (STIGs)
• Linux+ certification or similar certification
• CCNA certification

Travel: Up to 10%

Security Clearance: Active TS/SCI with CI Poly

AA / Disability / Veteran

US Salary Range: $145,000 - $160,000

• In addition to a comprehensive benefits package which includes employer paid health insurance and a 7% contribution to your 401k, candidates may be eligible for other forms of compensation.

AIS is a leading cyber and information security company supporting mission critical operations across the DoD, intelligence community, commerce and beyond. Founded in 2001, AIS is a privately-owned company committed to excellence in all facets. We pride ourselves on offering some of the best benefits seen in the industry. We celebrate the unique backgrounds and experiences of our people and encourage new ideas, innovation, and the autonomy to create the future and career they want with our support.

#CJ