Technical Escalations Specialist – EST Hours

53 Stations; United States; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Medical, dental, and vision insurance

401k with match

Generous PTO

Free estate planning

Job summary

53 Stations is seeking a Support Associate to provide technical assistance and troubleshoot complex issues for East Coast clients. This role involves close collaboration with Product and Engineering teams, addressing inquiries beyond standard documentation.

Ideal candidates should have at least 3 years of experience in a technical support role, strong communication skills, and the ability to analyze application logs. The position offers a flexible work environment and various employee benefits.

Qualifications

• 3+ years of experience in technical support or application support.
• Strong communication skills to relay technical details to clients.
• Ability to work in a fast-paced startup environment.

Responsibilities

• Diagnose and resolve complex client issues as a technical escalation point.
• Read application logs to identify root causes.
• Coordinate with Engineering and Product teams on bug escalations.

Skills

Technical troubleshooting

Log interpretation

Customer communication

Integration troubleshooting

Education

Bachelor's degree or equivalent experience

Tools

Intercom

Salesforce

Job description

53 Stations is seeking a Support Associate to provide technical assistance and troubleshoot complex issues for East Coast clients. This role involves close collaboration with Product and Engineering teams, addressing inquiries beyond standard documentation.

Ideal candidates should have at least 3 years of experience in a technical support role, strong communication skills, and the ability to analyze application logs. The position offers a flexible work environment and various employee benefits.