Remote Customer Support Specialist III – 24x7 Tech Resolution

Everforth ECS; Memphis (TN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Everforth ECS in Memphis, TN, seeks a Customer Support Specialist III to handle customer inquiries by phone and email, provide technical assistance, and ensure ongoing satisfaction. Onsite training is required with remote work options for some tasks, supporting a 24x7 environment across three shifts.

The role emphasizes problem analysis, documentation, and collaboration with teams to resolve complex issues while mentoring less experienced staff. U.S.

Qualifications

• High school diploma or equivalent and at least 6 years in customer support or related field.

Responsibilities

• Respond to customer issues via phone and email.
• Provide technical support to computer users with varying degrees of experience.
• Research and resolve complaints to ensure customer retention and satisfaction; follow processes for customer acquisition, account creation and maintenance.
• Perform and research customer issues, configurations and provide full problem analysis, documentation, escalation and resolution.
• Familiarity with file structures, databases, and ticketing applications.
• Work independently and with team to resolve issues not in process flows.
• Assist customers in resolving deficiencies; assist with SOP documentation.
• Adapt quickly to changing priorities and multitask as needed.
• Assist in developing less experienced staff when appropriate.

Skills

MS Excel

MS Access

ServiceNow

PostalOne!

eDOC files

Databases

Education

High school diploma or equivalent

Tools

ServiceNow

PostalOne!

eDOC files

Job description

Everforth ECS in Memphis, TN, seeks a Customer Support Specialist III to handle customer inquiries by phone and email, provide technical assistance, and ensure ongoing satisfaction. Onsite training is required with remote work options for some tasks, supporting a 24x7 environment across three shifts.

The role emphasizes problem analysis, documentation, and collaboration with teams to resolve complex issues while mentoring less experienced staff. U.S.