Technical Equipment Specialist

ZipRecruiter; Charlotte (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Technical Equipment Specialist to bridge field expertise with technical oversight. This hybrid role requires troubleshooting of complex equipment issues, managing warranty claims, and mentoring field mechanics. Candidates should possess strong communication skills and a solid background in heavy equipment mechanics, with a commitment to ongoing learning in equipment technology.

Qualifications

• 5+ years as a heavy equipment mechanic or technical support.
• Strong knowledge of CAT, Deere, Komatsu OEM systems.
• Willingness to travel and stay out of town as necessary.

Responsibilities

• Oversee warranty claims, oil sample analysis, and maintenance schedules.
• Provide training and mentoring for field mechanics.
• Manage communication with project teams regarding repair timelines.

Skills

Troubleshooting

Mentoring

Communication

Oil Sampling

Warranty Claims Management

Tools

HCSS E360

VisionLink

Job description

Job DescriptionJob Description

Technical Equipment Specialist Position Description

Position: Technical Equipment Specialist

Report to: Equipment Manager

Job Description Overview

This hybrid role blends field expertise with technical oversight. The ideal candidate is a seasoned mechanic who can troubleshoot complex equipment issues, support and mentor field mechanics, and manage behind-the-scenes responsibilities like warranty claims, oil sampling, and repair record oversight. The Technical Equipment Specialist will report to the Equipment Manager. Primary responsibilities include (but not limited to):

Responsibilities

• Serve as field liaison for the Equipment Department, working with mechanics through virtual diagnostics and advanced repairs.
• Oversee and manage warranty claims, oil sample analysis, and preventive maintenance schedules.
• Track downed equipment and coordinate communication with project teams on expected repair timelines.
• Schedule and maintain records for work orders, preventative maintenance, and outside repairs through HCSS E360 software.
• Support onboarding of new equipment, including inspections, numbering, logo standardization, documentation, and setup in all software systems.
• Assist in training and mentoring mechanics on technology, best practices, and troubleshooting.
• Maintain up-to-date knowledge of the quantity and location of Kwest Group equipment fleet, offering informed recommendations for service, and repairs whether internal or external.
• Monitor trends in breakdowns, maintenance issues, and provide proactive recommendations that are cost effective for the department.
• Communicate with OEM reps and support teams as needed to resolve complex issues.
• Monitor recurring equipment damage or failure trends and collaborate with the Equipment Manager to develop corrective actions, training, or process improvements.
• Participate in fleet inspections and review of shop repair workflows.
• Demonstrates an advanced understanding of software applications supporting scheduling, record-keeping, and billing specific to construction equipment operations.
• Collaborates with Equipment Manager on process improvements and standardization.

Requirements and Qualifications

• 5+ years as a heavy equipment mechanic or PSSR/technical support role.
• Strong working knowledge of CAT, Deere, Komatsu, or equivalent OEM systems.
• Proficient computer skills, with a willingness to learn new software, including but not limited to HCSS.
• Exceptional communication skills, self-motivated, and possesses excellent organizational abilities.
• Familiar with maintenance record platforms like HCSS or VisionLink.
• Capable of working under minimal supervision.
• Commitment to continued education and staying current on advancements in equipment technology, diagnostics, and telematics tools.
• Willingness to travel and stay out of town as necessary.
• Comfortable transitioning between fieldwork and computer-based tasks.
• Exhibits a positive attitude, strong work ethic, and the ability to prioritize tasks efficiently.
• Commits to the principle of "doing right the first time."
• Passion for equipment reliability, team development, and process improvement.
• Must be able to work flexible hours, including evenings and weekends as required.
• This position is based on a 45–55-hour workweek.

Working Conditions & Physical Demands

• Regularly required to stand, sit and move about the facility.
• Regularly required to drive and negotiate various job sites, which can include climbing on/off equipment, ladders, etc.
• Frequently required to sit, talk, or hear, and use hands to handle or touch objects or controls.
• Regularly required to stand and walk. On occasion, the team member may be required to stoop, bend, or reach above the shoulders.
• Must occasionally lift up to 65 pounds.
• Specific vision abilities required by this job include close vision, distance vision, vision, peripheral vision, depth perception, and the ability to adjust focus.
• The team member must be able to differentiate and/or identify colors.
• Must have knowledge of occupational hazards in the construction field and standard safety practices. Must be able to pass the 30-Hour OSHA testing and First Aid/CPR requirements before starting work.
• Must complete and meet requirements under the physical demands of this job description through a pre-employment physical examination.

About Kwest Group

At Kwest Group, we are driven by a clear mission: to lead the civil construction industry through an unwavering commitment to safety, quality, and customer service. As a 100% employee-owned company (ESOP), we empower our team members to take ownership of every project, fostering innovation and excellence from concept to completion. Central to our mission is a steadfast commitment to ensuring zero harm to every team member on every project. This commitment to zero harm is complemented by a comprehensive focus on total human health.

Founded in 2003, Kwest Group has grown from its roots in Port Clinton, Ohio, to become a trusted partner across the United States and the Caribbean. Our journey is defined by building strong, lasting relationships with our clients, grounded in mutual trust, integrity, and a deep understanding of their unique needs.

Core Values

Our core values—Safety, Quality, and Customer Service—are the pillars that support everything we do. These values guide our decisions, shape our culture, and ensure that every project meets the highest standards.

Core Focus

Our core focus is to enrich the lives of our team members by fostering strategic growth and profitability, ensuring a safe, thriving, and values-driven company. We believe that by investing in our people, we create a foundation for long-term success that benefits our clients, team members, and communities

Our Niche

Kwest Group excels in performing complex civil construction projects safely. Our expertise enables us to tackle the most demanding projects with confidence, delivering exceptional results that our clients can rely on.

Target Market

Our target market includes energy, industrial, public, federal, and rail clients across the United States, with particular emphasis on the Midwest, Appalachia, and Southeast regions. We remain open to engaging with like-minded partners from any location when the right opportunity arises. We seek clients who exhibit financial stability, align with our core values, foster collaborative relationships, and share a forward-thinking perspective.

Four Unique’s

Kwest Group stands out in the industry with our four Unique’s:

• Safety Priority: Safety is ingrained in our culture and is our foremost commitment on every project.
• Agile Team: Our adaptable and responsive team is capable of quickly adjusting to the evolving needs of our clients and projects.
• Collaborative Construction Services: We foster strategic partnerships and interconnected relationships to deliver superior outcomes.
• Team Integrity Focus: Integrity guides our team’s actions, ensuring transparency, fairness, and accountability throughout our organization.

Our dedication to safety and excellence has been recognized industry-wide. Kwest Group was honored as the Associated Builders and Contractors (ABC) 2024 Contractor of the Year and has received safety recognition awards from prestigious organizations like ABC and the Associated General Contractors of America (AGC).

At Kwest Group, we are also dedicated to making a positive impact beyond our project sites. Our Environmental, Social, and Governance (ESG) initiatives reflect our commitment to responsible business practices, from reducing our carbon footprint to fostering a diverse and inclusive workplace.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

EEO

Kwest Group maintains a non-discrimination policy for all team members and applicants in every facet of the company’s operations. In compliance with federal and state laws, Kwest Group recruits, hires, trains, and promotes all qualified team members, in all job titles, without unlawful discrimination based on , , creed, , , or expression, , , , citizenship, , disability, veteran status or genetic information.