[Hiring] Intake Durable Medical Equipment Specialist @10000 Sanford

10000 Sanford; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is hiring a remote Intake Durable Medical Equipment Specialist to manage patient communication and documentation for DME products. This role plays a critical part in ensuring timely equipment delivery and enhancing patient satisfaction through effective first-line interactions and order management.

Qualifications

• Ability to effectively communicate with patients and clinicians.
• Strong organizational skills to manage patient information timely.
• Experience in customer service roles is preferred.

Responsibilities

• Facilitate the ordering and delivery of durable medical equipment.
• Process patient information accurately to enhance satisfaction.
• Resolve customer concerns and document intake information.

Skills

Communication

Problem Solving

Customer Service

Job description

Jun 23, 2025 - 10000 Sanford is hiring a remote Intake Durable Medical Equipment Specialist. Salary: $16.00 - $25.50. Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing first-line communication with patients, referral sources, and clinicians to facilitate the ordering and delivery of durable medical equipment (DME) products, supplies, and services.

1. Ensure all patient information is processed timely and accurately to enhance patient satisfaction and optimize revenue.
2. Receive inquiries and orders by telephone, fax, and email.
3. Gather all necessary documentation related to payer requirements, standard operating procedures, and compliance programs.
4. Communicate with clinical staff and referral sources regarding documentation deficiencies to meet coverage criteria.
5. Request needed documentation via email, messaging, phone calls, or other methods.
6. Resolve customer concerns, questions, and complaints regarding orders or refer to clinical staff if unable to resolve.
7. Anticipate patient needs for equipment setup or supplies delivery and respond promptly to complete the intake process.
8. Create new patient accounts in the system, entering demographic, physician, and insurance information accurately.
9. Obtain medical records, verify insurance, log prior authorizations and prescriptions, and initiate ABN as needed.
10. Log all intake information in the patient account.
11. Notify clinical staff when intake is complete.