Field Technical Specialist - Product & Equipment (Home Office; Chicago or St. Louis Area)

Freddie Mac; Midwest (WY); Remote; USD 60,000 - 85,000; Full time

Job summary

A leading company in water treatment seeks a Technical Support Specialist to provide expert support for the installation and maintenance of water treatment products. This role involves significant travel and collaboration with internal teams and customers while ensuring chemical safety and compliance.

Qualifications

• Strong understanding of chemical product safety.
• Ability to manage complexity and solve problems independently.

Responsibilities

• Provide technical support for water treatment products.
• Manage technical service issues through phone and site visits.
• Conduct Annual Warehouse Self-Assessments.

Skills

Communication

Problem Solving

Collaboration

Education

Technical degree or relevant experience (3-5 years)

Job description

Employer Industry: Water Treatment and Chemical Manufacturing

Why consider this job opportunity:
- Opportunity for career advancement within a growing $180MM business
- Approximately 50% travel for diverse experiences and professional growth
- Supportive and collaborative work environment with internal teams and external customers
- Chance to work with innovative tablet chlorination equipment and other cutting-edge technologies
- Commitment to continuous learning and staying abreast of industry trends and best practices

What to Expect (Job Responsibilities):
- Provide expert technical support for the installation, operation, and maintenance of water treatment products and equipment
- Manage customer-related technical service issues through phone support and site visits
- Deliver technical training and support to internal teams and external customers
- Conduct Annual Warehouse Self-Assessments to ensure safe handling and storage of chemical products
- Review and qualify tablet/equipment leads and collaborate with Sales representatives for implementation

What is Required (Qualifications):
- Technical degree or a minimum of 3 to 5 years of relevant experience
- Strong understanding of chemical product safety and storage requirements
- Excellent communication skills for conveying technical information clearly
- Proven ability to work collaboratively with cross-functional teams
- Ability to manage complexity, plan and organize work, and solve problems independently

How to Stand Out (Preferred Qualifications):
- Experience in the water treatment or chemical manufacturing industry
- Familiarity with packaging materials and operations, as well as tableting processes
- Background in customer service or technical support roles
- Strong problem-solving skills and ability to make independent decisions

#WaterTreatment #ChemicalManufacturing #TechnicalSupport #CareerOpportunity #ContinuousLearning

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