Field Technical Specialist – Product & Equipment (Home Office; Chicago or St. Louis Area)

Westlake Chemical; Bolingbrook (IL); Remote; USD 70,000 - 90,000; Full time

Job summary

Join Westlake Chemical as a Technical Service Specialist, where you will enhance customer satisfaction through expert support for water treatment products. This role involves providing technical training, managing service issues, and ensuring quality standards while facilitating effective communication with internal teams and external customers.

Qualifications

• Minimum 3 to 5 years of relevant experience.
• Strong understanding of chemical product safety and storage.
• Ability to manage complexity and plan work effectively.

Responsibilities

• Provide technical support and training for water treatment products.
• Handle customer-related technical service issues via phone and site visits.
• Conduct Annual Warehouse Self-Assessments for chemical products.

Skills

Communication

Collaboration

Problem Solving

Education

Technical degree

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

Summary: The Technical Service Specialist is responsible for providing expert support and guidance for the installation, operation, and maintenance of water treatment products and equipment, as well as design and continuous improvement of chemical delivery equipment. This position is also critical in ensuring high standards of quality and performance for 3rd party co-packing operations. This role is crucial in ensuring customer satisfaction through technical excellence and responsive service.

Functions:

• Solids Specialties (SS) business is involved in swimming pools, drinking water, food processing, and a host of other end-use applications. This position is responsible for customer-related technical service issues, handling these issues via phone and with site visits. This position also works closely with internal company production sites and 3rd party repackaging sites to ensure quality and production requirements are met through routine meetings, both virtually and on site.
• This position provides technical training and support to both internal teams and external customers.
• Tablet systems are a key growth area for SS, and this position is responsible for providing support for the installation and operation of tablet chlorination equipment.
• This position is responsible for managing the Annual Warehouse Self-Assessments program to facilitate the safe handling and storage of Westlake’s SS chemical products.
• This position will review and qualify all tablet/equipment leads received, complete initial qualifying of these leads, and forward to Sales representatives for implementation and sales closing.
• This position is also responsible for understanding equipment manufacture including equipment improvements and new equipment design, and must be knowledgeable on packaging materials and packaging operations, as well as tableting operations.
• Perform other duties as assigned.

Requirements:

• Technical degree or minimum 3 to 5 years of experience
• Approximately 50% travel
• Strong understanding of chemical product safety and storage requirements.
• Excellent communication skills, with the ability to convey technical information clearly and effectively.
• Proven ability to work collaboratively with cross-functional teams.
• Ability to manage complexity, plan and organize work, solve problems, and make decisions independently.
• Commitment to continuous learning and staying abreast of industry trends and best practices.

Success Factors – Prime Success Factors (focus on results, drive change, promote teamwork, build trust & respect, and understand market & customer perspective) plus the following: Learn Continuously, Manage Complexity, Plan and Organize, Solve Problems, Communicate and Share Information.

Solid Specialties is a $180MM business. Equipment sales total $6MM annually to support strategic shift of product mix to value-added tablets. Off-site manufacturing costs total $10MM annually.

This position does not supervise other employees. However, the incumbent is involved heavily in interactions with customers (specialists and end-users), suppliers (tableting, pouching, and equipment) as well as internal personnel including Manufacturing, Field Sales, Market Managers, and Supervisor, Supply Chain.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here.You will apply via the Jobs Hub application in Workday.