Technical Delivery Manager, Client‑Facing Services

Adecco Group; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Adecco Group is seeking a Technical Delivery Manager to lead a technical service delivery operations team within our IT Infrastructure and Operations group. You will ensure SLA attainment, client satisfaction, and delivery quality across multiple sites.

You’ll manage scheduling, develop new service lines, and serve as the primary contact for clients and the global Modis team. Strong leadership and communication are essential.

Qualifications

• Bachelor’s degree in business or related field with 3–5 years of leadership or client program management experience.
• Combination of post-high school education and related work experience may substitute for a degree.
• Experience with Adecco Group North America or similar using onshore/offshore delivery models.

Responsibilities

• Manages a technical service delivery operations team, including scheduling.
• Develops programs for new service lines and expands subject matter expertise on clients.
• Acts as the single point of contact for delivery services to clients and business leaders.
• Communicates proactively to ensure on-schedule delivery and project progress.
• Maintains client reporting databases reflecting current status per SOW.
• Addresses escalations and delivers service delivery as defined in the SOW.
• Produces and maintains service delivery metrics and reports.
• Participates in special projects and other duties as assigned.
• May participate in hiring/onboarding and supervise onsite team members.

Skills

Leadership

Client management

Communication

Prioritization

Problem solving

Knowledge of employment laws

Applicant Tracking Systems

Microsoft Office

Education

Bachelor's degree in business or related field

Tools

Applicant Tracking Systems

Microsoft Office

Job description

Adecco Group is seeking a Technical Delivery Manager to lead a technical service delivery operations team within our IT Infrastructure and Operations group. You will ensure SLA attainment, client satisfaction, and delivery quality across multiple sites.

You’ll manage scheduling, develop new service lines, and serve as the primary contact for clients and the global Modis team. Strong leadership and communication are essential.