Remote Service Delivery Manager - Client Success & ITSM
Not Specified
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Benefits offered by this job
Job summary
Not Specified, a managed services provider delivering technology solutions, is seeking a Client-focused Service Delivery Manager to oversee service performance and strengthen client relationships.
The role is fully remote with Australia-based operations; you will lead service reviews, monitor SLAs, and coordinate technical teams to ensure high-quality outcomes and customer satisfaction.
Qualifications
- 3-6 years of service delivery or IT account management experience.
- Strong ITSM knowledge and client governance skills.
Responsibilities
- Lead service reviews, monitor SLAs, manage escalations, and coordinate technical teams.
- Drive continuous improvement and commercial contract support.
Skills
Job description
Not Specified, a managed services provider delivering technology solutions, is seeking a Client-focused Service Delivery Manager to oversee service performance and strengthen client relationships.
The role is fully remote with Australia-based operations; you will lead service reviews, monitor SLAs, and coordinate technical teams to ensure high-quality outcomes and customer satisfaction.
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