Data Center Delivery Lead (On-site 2–3 days)

Akkodis; United States; In loco; USD 130.000 - 180.000; Tempo pieno

Descrizione del lavoro

A Technical Delivery Manager role with Adecco Group oversees a team supporting data center operations across West Coast facilities. You will be the main customer contact, providing governance of embedded resources while spending 2–3 days on-site at data centers.

Responsibilities include managing SLAs, KPIs, reporting, and coordinating cross-site delivery. Travel ~25% is required to stay aligned with customer operations and project milestones.

Competenze

• Hands-on data center operations experience (racking/stacking, cabling, installation/decommissioning).
• Experience leading data center operations teams and coordinating multiple sites.
• Experience managing SLAs, KPIs, and delivery reporting.
• Strong communication and stakeholder management skills.
• Ability to work with distributed teams across sites.
• On-site presence 2–3 days/week and travel ~25%.

Mansioni

• Serve as the primary delivery contact for customer stakeholders, managing expectations, escalations, and relationships.
• Provide day-to-day governance of resources across multiple data center sites, focusing on coordination and accountability.
• Own weekly and monthly SLA and KPI reporting, and track OKRs, milestones, and delivery deadlines.
• Monitor performance and quality of work, flag risks to customer and leadership.
• Coordinate resource onboarding, scheduling, coverage, and backfills as needed.
• Maintain on-site presence 2–3 days per week to stay close to teams and operations.
• Travel approximately 25% to data center sites and customer locations.

Conoscenze

Data center operations

Team leadership

SLA/KPI reporting

Stakeholder communication

On-site collaboration

Travel readiness

Networking knowledge

Staff augmentation experience

DCIM tools

ITSM tools

Strumenti

DCIM tools

ITSM tools

Descrizione del lavoro

A Technical Delivery Manager role with Adecco Group oversees a team supporting data center operations across West Coast facilities. You will be the main customer contact, providing governance of embedded resources while spending 2–3 days on-site at data centers.

Responsibilities include managing SLAs, KPIs, reporting, and coordinating cross-site delivery. Travel ~25% is required to stay aligned with customer operations and project milestones.