Mgr I Tech Delivery MOD US

Adecco Group; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Adecco Group is seeking a Technical Delivery Manager to lead a technical service delivery operations team within our IT Infrastructure and Operations group. You will ensure SLA attainment, client satisfaction, and delivery quality across multiple sites.

You’ll manage scheduling, develop new service lines, and serve as the primary contact for clients and the global Modis team. Strong leadership and communication are essential.

Qualifications

• Bachelor’s degree in business or related field with 3–5 years of leadership or client program management experience.
• Combination of post-high school education and related work experience may substitute for a degree.
• Experience with Adecco Group North America or similar using onshore/offshore delivery models.

Responsibilities

• Manages a technical service delivery operations team, including scheduling.
• Develops programs for new service lines and expands subject matter expertise on clients.
• Acts as the single point of contact for delivery services to clients and business leaders.
• Communicates proactively to ensure on-schedule delivery and project progress.
• Maintains client reporting databases reflecting current status per SOW.
• Addresses escalations and delivers service delivery as defined in the SOW.
• Produces and maintains service delivery metrics and reports.
• Participates in special projects and other duties as assigned.
• May participate in hiring/onboarding and supervise onsite team members.

Skills

Leadership

Client management

Communication

Prioritization

Problem solving

Knowledge of employment laws

Applicant Tracking Systems

Microsoft Office

Education

Bachelor's degree in business or related field

Tools

Applicant Tracking Systems

Microsoft Office

Job description

About the role

SUMMARY:

The Technical Delivery Manager is responsible for managing a technical service delivery operations team to delivery designed services as part of an Information Technology Infrastructure and Operations team. Responsible for achievement of contractual service SLA’s, customer and employee satisfaction. Acts as the main liaison to clients and the global Modis team to ensure projects are running efficiently and on schedule including delivery quality, escalations and budget. May manage delivery for multiple customers and sites in a region or country.

What you’ll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provides general management of technical teams including scheduling.
• Proactively researches to enhance and develop programs for new service lines.
• Builds and maintains subject matter expertise on assigned clients.
• Develops relationships with key clients and business leaders as the single point of contact for the delivery services to the client.
• Proactively communicates to ensure delivery and projects run efficiently and on schedule.
• Works diligently to ensure internal and client reporting database is updated routinely to reflect current project status and activities as defined in the Statement of Work (SOW).
• Responds to and addresses escalations from the service delivery operations team as defined in the client Statement of Work (SOW).
• Produces, analyzes and maintains service delivery agreed upon in the client Statement of Work (SOW).
• Participates in special projects and performs other duties as assigned.
• May participate in team member hiring/onboarding processes in accordance with client/organizational requirements.
• May supervise, train, mentor and coach additional onsite team members.

About you

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor’s degree in business or a related field with 3-5 years of leadership or client program management experience is required. Combination of post-high school education and related professional work experience equivalent to seven (7) years of experience may be considered in lieu of a degree. Previous experience working within an Adecco Group North America business unit or closely with Business Partners and technical delivery using an onshore/offshore model and demonstrated leadership in a 3rd level support environment.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Ability to communicate effectively, verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to focus on client needs with a commitment to quality and customer service.
• Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting deadlines.
• Ability to identify and resolve problems through recommending and implementing creative solutions.
• Knowledge of and and ability to interpret and understand employment-related laws, rules and regulations.
• Knowledge of and the ability to utilize Applicant Tracking Systems.
• Knowledge of current sourcing and recruiting trends, best practices and methodologies.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought‑leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world‑class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

on our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance

Posting date: 10-19-2026