Technical Services Delivery Manager

ATG; Phoenix (AZ); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

PTO 3 weeks

Volunteer days

Sabbatical after 6 years

401(k) with company match

Learning and development stipend

Job summary

ATG in the United States is hiring a Manager of Technical Services to lead project delivery and performance across the Technical Services organization. This role owns project management, resource assignment, utilization, and issue resolution while developing high-performing specialists.

You will drive scope review, QA/QC, and timely delivery of quality outcomes for customers and the business. The position emphasizes strong operational leadership and decisive decision-making to sustain delivery

Qualifications

• Experience managing technical or professional services projects.
• Proven experience leading teams and managing performance.
• Demonstrated ability to conduct difficult performance conversations and take decisive action.
• Strong ability to diagnose and resolve complex delivery issues.
• Experience with resource planning, utilization management, and team coordination.
• Strong communication, organization, and decision-making skills.
• Experience within the AEC industry or adjacent technology-driven industries.
• Familiarity with Autodesk solutions such as Revit, ACC, BIM 360, or AutoCAD.

Responsibilities

• Own the management of Technical Services projects from kickoff through completion.
• Plan project execution approaches in alignment with approved Statements of Work.
• Coordinate tasks, sequencing, dependencies, and delivery activities.
• Act as the primary owner for resolving project issues, risks, and blockers.
• Drive corrective action when projects fall out of alignment with scope, timeline, or expectations.
• Support onboarding and ramp-up of new Technical Specialists.
• Identify skill gaps impacting delivery and take action through training, coaching, or hiring.

Skills

Project leadership

Delivery management

Team leadership

Communication

Resource planning

Risk management

Decision making

English proficiency

Tools

Autodesk Revit

BIM 360

AutoCAD

ACC

Job description

ATG in the United States is hiring a Manager of Technical Services to lead project delivery and performance across the Technical Services organization. This role owns project management, resource assignment, utilization, and issue resolution while developing high-performing specialists.

You will drive scope review, QA/QC, and timely delivery of quality outcomes for customers and the business. The position emphasizes strong operational leadership and decisive decision-making to sustain delivery