Impact-Driven Customer Solutions Specialist

ABB Inc.

New Berlin (WI)

Hybrid

USD 55,000 - 75,000

Full time

9 days ago

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Benefits offered by this job

Health insurance

401k Savings Plan

Paid holidays

Job summary

ABB Inc. is seeking a Customer Care professional in New Berlin, WI to provide technical, order, and payment-related assistance to internal and external customers. You will coordinate with Sales, Operations, and other teams to resolve issues and improve customer satisfaction.

The role requires 5+ years in customer experience, proficiency with SAP/Salesforce/Excel/Outlook, and strong English communication. Hybrid work in New Berlin, WI is available; requires US work authorization.

Qualifications

5 years of experience in customer experience.
Proficient in SAP, Salesforce, Excel, and Outlook.
Fluent in English with advanced communication skills.
Strong customer service mindset and process improvement.
Degree preferred but not required.
Ability to coordinate with multiple teams.
Work authorization to work in the US.

Responsibilities

Coordinate with Sales, Operations, Supply Chain Management, and other teams to resolve customer issues.
Recommend solutions and ensure end-to-end handling of requests with related teams.
Keep customers informed on issue status and clarify their doubts.
Prepare and analyze regular statistics (e.g., forecast) and share insights with management.