Technical Customer Support Specialist

SalesRabbit, Inc; Round Rock (TX); Hybrid; USD 50,000 - 70,000; Full time

Job summary

SalesRabbit, a leader in field sales management, is seeking a Technical Customer Support Specialist. This role involves resolving client issues and collaborating with teams to enhance customer experience. Ideal candidates will possess strong technical skills and a passion for helping clients succeed.

Benefits

10 paid holidays

20 days of PTO

401(k) with 100% matching up to 4%

Company phone plan covering employee and spouse/child

Fully stocked break room

Weekly catered lunches at HQ

Corporate passes

Women’s group

Qualifications

• Technical proficiency with iOS, Android, and web applications.
• Experience in technical support or help desk environments.
• Excellent communication skills and problem-solving abilities.

Responsibilities

• Resolve support tickets via phone, email, and chat.
• Report bugs and collaborate with other departments.
• Ensure the best customer experience possible.

Skills

Problem-solving

Technical proficiency

Communication skills

Empathy

Attention to detail

Education

Experience in technical support or help desk

Job description

Location: Hybrid/In Office in Lehi, Utah or Cedar Park/Round Rock, Texas.
*This role is eligible for REMOTE work; candidates must reside in Utah, Texas, Tennessee, Florida, North Carolina, or Alaska.

SalesRabbit is growing, and we’re looking to hire a talented Technical Customer Support Specialist (also known as a Product Specialist) to join our team. You’ll be the go-to problem solver for our clients, resolving support tickets via phone, email, and chat, reporting bugs, and collaborating with other departments to create the best customer experience possible. Our mission? To help our clients succeed in field sales, and your role will be crucial in making that happen.

Who We Are: SalesRabbit is the leader in field sales, operating as the only fully integrated field sales management platform. Our continuously evolving, enterprise-ready solutions are transforming how sales teams operate in the field.

Where We’re Headed: HQ in Lehi, Utah, with a new location near Austin, Texas. With 100+ employees, SalesRabbit continues to grow and establish itself as the leading solution for field sales teams and organizations.

The Secret to Our Success: We put our employees first. Along with competitive pay and benefits, we offer perks you'd expect from a high-growth SaaS company.

To be a good fit for SalesRabbit, you should:

• Possess a natural curiosity about how things work and how to improve them (since you'll be answering many 'why' and 'how' questions from clients).
• Be humble and confident—a good balance is key.
• Have grit like a honey badger—be tenacious and relentless in finding solutions.

For this specific role, you should be/have:

• Technical proficiency with iOS, Android, and web applications.
• Experience in technical support or help desk environments (preferably in SaaS).
• A knack for problem-solving and troubleshooting complex software issues.
• Excellent communication skills—it's essential. You should be someone clients love to hear from because you’re smart, helpful, and composed under pressure.
• An eye for detail and a strong team spirit—you'll work independently but always support your team.
• A natural sense of empathy and patience to assist users of all technical levels.
• Fun to be around—we believe work should be enjoyable too.

Bonus points (not required):

• Experience in door-to-door sales (insider knowledge of our clients).
• Experience in customer-facing roles like call centers, help desks, or tech support.
• Creative problem-solving skills and outside-the-box thinking.
• An interest in continuous learning—being proactive and efficient in solving problems will help you thrive here.

Benefits:

• 10 paid holidays
• 20 days of PTO
• 401(k) with 100% matching up to 4% (immediate vesting)
• Company phone plan covering employee and spouse/child
• Fully stocked break room and weekly catered lunches at HQ
• Corporate passes
• Women’s group

SalesRabbit is proud to be an equal opportunity employer, committed to providing employment opportunities regardless of race, religion, color, national origin, disability, gender identity, or other protected classes. We consider qualified applicants with criminal histories, in accordance with applicable laws.

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