Bilingual Speaker (German & English) Customer Support Specialist for Pooling

Nanyuki Sports Club; United States; Remote; USD 60,000 - 80,000; Full time

Job description

The ideal candidate must be fluent in both German and English, with strong written and verbal communication skills. You will be responsible for understanding customer needs, offering thoughtful solutions, and delivering excellent service with a positive attitude. Additional responsibilities include assisting with check-in/check-out procedures, resolving reservation discrepancies, and supporting the development of training materials. Strong problem-solving skills, organizational abilities, and a collaborative mindset are essential. If you’re enthusiastic, adaptable, and passionate about helping others, we’d love to hear from you!

Job Description:

• Bilingual Speaker of German and English is a MUST - PLEASE DO NOT APPLY IF YOU DON'T SPEAK GERMAN
• Strong German - English-speaking and written skills.
• Ability to read, interpret and clarify customers’ goals and craft thoughtful responses.
• Help customers achieve their goals. Treat customers and colleagues with respect and kindness. Be mindful of everyone’s time. Delight customers through outstanding service. Have fun every day. Be adventurous, creative, and open-minded.
• Pursue growth and learning. Embrace and drive change.
• Great problem-solving abilities - assess all options before making a decision.
• Exceptional organizational skills.
• Attentive and able to anticipate the needs of customers.
• Maintain a positive and uplifting attitude, including the use of GIFs and emojis in responses.
• Build open, truthful, and honest relationships.
• Appreciate the strengths each team member brings and leverage those strengths as a team. Assume positive intent, always.

Actual Responsibilities:

• Offer customer support through various channels, such as phone, email, chat, SMS, and social media.
• Handle back-office support, including repetitive and trainable tasks.
• Contribute to the development of training materials, including video recordings and written documentation.
• Demonstrate high adaptability and find innovative solutions to address issues.
• Assist with check-in and check-out procedures.
• Resolve reservation discrepancies.
• Interact directly with customers.