Customer Support Specialist

TeamBuilder; New York (NY); Remote; USD 65,000 - 138,000; Full time

Job summary

A rapidly growing healthcare SaaS company is seeking a Customer Support Specialist to enhance client satisfaction and maximize the value of their platform. The role involves providing high-quality support, managing client expectations, and collaborating with various teams to streamline operations. Ideal candidates will have experience in technical customer service and strong communication skills.

Benefits

Paid time off

Medical benefits

Potential for annual performance bonus

Employee equity compensation plan

Qualifications

• At least 3 years of experience in technical customer service or help desk role.
• Undergraduate degree preferred or equivalent work experience required.
• Some experience with computer programming or help-desk background is desirable.

Responsibilities

• Provide high-quality, timely solutions to client support requests.
• Manage customer expectations and provide clear resolutions.
• Collaborate with teams to share best practices.

Skills

Active listening

Written communication

Verbal communication

Problem-solving

Time management

Technical skills

Client relationship management

Education

Undergraduate degree

Job description

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TeamBuilder is a rapidly growing healthcare Software as a Service (SaaS) company on a mission to transform the healthcare industry through innovative technology. Our solutions empower healthcare providers to enhance patient outcomes, streamline operations, and make data-driven decisions.

We are looking for aCustomer Support Specialist who is client-focused and enables our healthcare customers to achieve their business goals and maximize the value of TeamBuilder’s platform.

In this role, you’ll be a vital part of our delivery and integration team working closely with product experts and client success integrators to provide outstanding service to our clients.

Key Responsibilities

• Provide high-quality, timely solutions to a variety of client support requests, ranging from Tier 1 to Tier 3
• Manage customer expectations and provide clear, actionable resolutions while minimizing disruption to their business
• Adhere to ticket processing workflows, ensuring all issues are logged and escalated as needed
• Share technical expertise with clients, guiding them through the use of TeamBuilder’s platform and promoting adoption of our learning and optimization tools
• Collaborate with teams to share best practices and contribute to the documentation and streamlining of support procedures
• Participate in shift coverage as required, ensuring client needs are met across time zones
  
  

Skills & Traits

• Actively seek to learn TeamBuilder’s product and refine technical skills to support product delivery and client success
• Prioritize and manage multiple tasks and requests simultaneously in a fast-paced, hands-on environment
• Strong team player who thrives in cross-functional collaboration and is inventive in problem-solving
• Excellent active listening, written, and verbal communication abilities
• Ability to establish and maintain effective relationships with clients and colleagues at all levels
• Display a strong commitment to our mission, customer success, and delivering outstanding results
• Demonstrated time management and precision in handling tasks and support requests
  
  

Qualifications

• At least 3years of experience in technical customer service or a help desk role, preferably within a start-up SaaS environment
• Undergraduate degree preferred or equivalent work experience required. Relevant certifications are a plus
• Some experience with computer programming or a help-desk background is desirable
• Ability to work remotely across multiple time zones
  
  

Additional Information

• Job Type:Full-time, Exempt
• Location:Remote
• Compensation:Starting at $65,000 with a competitive salary, paid time off, medical benefits, and the potential for an annual performance bonus. Team members may also have the opportunity to participate in our employee equity compensation plan
• Culture:We foster a collaborative, mission-driven culture that values innovation and prioritizes customer success
  
  

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Internet Publishing

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