Technical Customer Support Specialist

SalesRabbit, Inc; Austin (TX); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading company in field sales is seeking a motivated individual for a hybrid role, focusing on technical support for their SaaS platform. The ideal candidate will have strong problem-solving skills, technical proficiency, and excellent communication abilities. Enjoy a collaborative culture with competitive benefits, including PTO and a 401(k) match.

Benefits

10 paid holidays

20 days PTO

401(k) with 100% match up to 4%

Company phone plan

Stocked break room and catered lunches

Corporate passes

Women’s group

Qualifications

• Experience in technical support or help desk environments, preferably in SaaS.
• Strong problem-solving and troubleshooting skills for complex software issues.

Responsibilities

• Assist users of all technical levels with empathy and patience.
• Work independently while maintaining attention to detail.

Skills

Problem Solving

Communication

Technical Proficiency

Attention to Detail

Job description

Location:

Hybrid/In Office in Lehi, Utah or Cedar Park/Round Rock, Texas.
*This role is eligible for REMOTE work; candidates must reside in Utah, Texas, Tennessee, Florida, North Carolina, or Alaska.

About SalesRabbit:

SalesRabbit is the leader in field sales, operating as the only fully integrated field sales management platform. Our solutions are transforming how sales teams operate in the field.

Our Growth:

Headquartered in Lehi, Utah, with a new location near Austin, Texas, and over 100 employees, we continue to grow and establish ourselves as the leading solution for field sales teams and organizations.

Our Culture:

We prioritize our employees, offering competitive pay, benefits, and perks typical of a high-growth SaaS company.

Ideal Candidate:

• Possesses a natural curiosity about how things work and how to improve them.
• Balances humility and confidence.
• Shows grit—tenacious and relentless in finding solutions.

Role Requirements:

• Technical proficiency with iOS, Android, and web applications.
• Experience in technical support or help desk environments, preferably in SaaS.
• Strong problem-solving and troubleshooting skills for complex software issues.
• Excellent communication skills—helpful, smart, and calm under pressure.
• Attention to detail and team spirit, capable of working independently.
• Empathy and patience to assist users of all technical levels.
• Fun personality, as we believe work should be enjoyable.

Bonus Points:

• Experience in door-to-door sales.
• Customer-facing roles experience.
• Creative problem-solving skills.
• Interest in continuous learning and proactive problem solving.

Benefits:

• 10 paid holidays
• 20 days PTO
• 401(k) with 100% match up to 4%
• Company phone plan
• Stocked break room and catered lunches
• Corporate passes
• Women’s group

SalesRabbit is an equal opportunity employer, committed to diversity and inclusion in the workplace.