Customer Support Specialist

Roar Global; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Roar Global is seeking a Customer Support Specialist to manage client relationships and ensure smooth operations. This remote role involves onboarding clients, coordinating with creators, and resolving issues, making strong communication and problem-solving skills essential. Join a diverse team committed to empowering brands in the digital space.

Benefits

Work from anywhere

Continuous learning opportunities

Health care benefits

Yearly learning allowance

Qualifications

• 2-3 years experience in online customer support or business operations.
• Strong communication skills.
• Problem-solving mindset.

Responsibilities

• Manage client/creator relationships.
• Lead onboarding of new clients.
• Oversee daily business operations.

Skills

Communication

Problem-solving

Client relationship management

Tools

Intercom

Bubble

Job description

Join to apply for the Customer Support Specialist role at Roar Global.

Roar Global is a leading platform-specific digital marketing solutions provider operating across media sales, content production, team augmentation, and digital consultancy. We empower brands to unlock their growth potential on digital platforms.

Through our brands, Roar AdX and 3P Media, we help businesses buy ads more effectively on platforms like Meta, LinkedIn, and Google in emerging markets, supporting over 5,000 clients.

Roar Media specializes in creating platform-specific digital content tailored to each platform’s formats and strategies, with over a decade of experience working with 300+ global clients. Roar Apex connects businesses with top-vetted remote marketing and tech talent in Asia.

Our recent acquisition, Creator Flow, is Australia’s largest UGC marketplace, connecting brands with top UGC creators.

We have offices in Sri Lanka, Bangladesh, Laos, Brunei, and Singapore, and are recognized as one of the 50 Best Workplaces and 15 Best Workplaces for Millennials in Sri Lanka by Great Place to Work.

About Creator Flow

Creator Flow is Australia’s largest UGC marketplace, connecting brands with talented creators to produce impactful video ads. As part of Roar Global, we help brands unlock growth on platforms like Facebook, YouTube, and LinkedIn, enabling faster video ad creation for business success.

About The Role

The Customer Support Specialist manages client and creator relationships, ensuring smooth business operations. You will serve as the main contact point for platform-related support and facilitate discussions on issues or new opportunities.

Responsibilities

1. Client Relationship Management: Build and maintain strong relationships with brand partners and agencies, ensuring their satisfaction and success.
2. Onboarding & Support: Lead onboarding of new clients, guiding them through platform processes.
3. Client/Creator Coordination: Act as the primary contact for clients and creators, ensuring timely delivery of video orders.
4. Business Operations: Oversee daily platform-related operations, aligning with client goals.
5. Finance Collaboration: Work with the finance team to ensure smooth financial transactions.
6. Issue Resolution: Address client concerns and operational challenges promptly.

Requirements

• 2-3 years experience in online customer support or business operations, preferably with international clients.
• Strong communication skills for relationship building and clear conveyance of information.
• Problem-solving mindset to proactively address challenges.
• Experience with platforms like Intercom, Bubble, or similar backend systems is a plus.

Pre-Requisites

• Access to a computer for daily tasks.
• Webcam for virtual meetings and collaboration.

Perks

• Work remotely from anywhere.
• Opportunities for continuous learning.
• International exposure and diverse team collaboration.
• Inclusive and open-minded team environment.
• Health care benefits.
• Yearly learning allowance.

Timezone

This role follows Australian Standard Time (AEST).

Seniority level

Entry level

Employment type

Other

Job function

Other

Industries

Marketing Services