Technical Customer Support & Orders Specialist

Xylem; Morton Grove (IL); On-site; USD 34,000 - 37,000; Full time

Job summary

Xylem is seeking a Technical Customer Service Representative for our Americas Commercial Team in Morton Grove, IL. You will manage customer orders, verify details, and coordinate with internal departments to ensure timely delivery and accurate information.

Strong customer service, communication, and CRM proficiency are required. Ideal candidates have 3+ years in technical B2B customer support, ERP/CRM familiarity (SAP or Salesforce), and proficiency with Microsoft Office.

Qualifications

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office; experience with ERP or CRM systems (SAP or Salesforce preferred).

Responsibilities

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Skills

Customer service

Microsoft Office

CRM systems

Education

Two years of college or technical schooling

Tools

SAP

Salesforce

Microsoft Office

Job description

Xylem is seeking a Technical Customer Service Representative for our Americas Commercial Team in Morton Grove, IL. You will manage customer orders, verify details, and coordinate with internal departments to ensure timely delivery and accurate information.

Strong customer service, communication, and CRM proficiency are required. Ideal candidates have 3+ years in technical B2B customer support, ERP/CRM familiarity (SAP or Salesforce), and proficiency with Microsoft Office.