Technical Customer Support Specialist

Vaco; Jacksonville (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Remote Technical Customer Support Specialist, where you'll be the first point of contact for customers, resolving issues and providing exceptional support. This role is perfect for those who thrive in a fast-paced environment, offering opportunities for career growth and ongoing learning. Enjoy the flexibility of remote work while collaborating with a supportive team. With competitive benefits and a commitment to diversity, this position is ideal for motivated individuals eager to make a difference in the tech industry.

Benefits

PTO

Paid Holidays

401(k) Match

Tuition Reimbursement

Wellness Perks

Qualifications

• 1+ years in customer service or IT support.
• Proficient in Microsoft Office and typing 45+ WPM.

Responsibilities

• Provide technical support via phone and chat.
• Troubleshoot login issues and product questions.
• Document customer interactions in CRM.

Skills

Customer Service

Problem Solving

Communication Skills

Technical Support

Typing Speed

Education

High School Diploma

Bachelor's Degree

Tools

Salesforce

Microsoft Office

Job description

Remote Technical Customer Support Specialist

Pay: $18/hour
Location: Remote
Schedule: Full-time, flexible shifts between 8 AM - 8 PM EST (Monday-Friday)

About the Role

As a Remote Technical Customer Support Specialist, you will be the first point of contact for customers, helping to resolve issues and provide top-tier support. Your role is critical in ensuring customer satisfaction by troubleshooting problems, educating users on product features, and delivering an outstanding service experience.

This is a high-volume, phone-based support role, ideal for those who thrive in a fast-paced, customer-focused environment. Successful candidates will be strong communicators, problem-solvers, and self-starters who enjoy continuous learning and development.

What You'll Do

• Provide technical and customer support via phone and chat, handling 25-50 calls per day
• Troubleshoot login issues, password resets, and technical product questions
• Research and resolve issues related to system functionality and data transactions
• Accurately document all customer interactions in a CRM (Salesforce experience is a plus)
• Collaborate with internal teams to escalate and resolve complex issues

What We're Looking For

• One or more years of customer service, call center, IT support, or healthcare admin experience
• Basic computer literacy, including proficiency in Microsoft Office
• Typing speed of 45+ words per minute
• Reliable high-speed internet (minimum 10 Mbps upload / 20 Mbps download)
• High school diploma or equivalent (Bachelor's degree preferred but not required)

Why Join Us?

• Career growth opportunities: Many team members advance into technical roles
• Supportive team culture: Work with a collaborative and tight-knit group of professionals
• Ongoing learning: Gain valuable experience in the tech industry and develop in-demand skills
• Remote flexibility: Work from home with the right internet setup
• Competitive benefits: PTO, paid holidays, 401(k) match, tuition reimbursement, wellness perks

Compensation for this role at Vaco by Highspring depends on various factors including skills, experience, certifications, location, and organizational needs. The salary range provided is an estimate and may be supplemented with discretionary bonuses.

Vaco by Highspring values diversity and encourages applicants from all backgrounds, including women, people of color, LGBTQ+ individuals, people with disabilities, ethnic minorities, foreign-born residents, and veterans.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer committed to inclusive hiring and reasonable accommodations for applicants with disabilities. For accommodations, contact [e-mail]. Learn more about workplace discrimination laws here.

Privacy Notice

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Pay Transparency Notice

Details regarding salary range estimation and factors influencing compensation are outlined above.