Customer Support Specialist

Juniper Square; Portland (OR); Remote; USD 50,000 - 63,000; Full time

Job summary

A leading company is seeking a Customer Support Specialist to enhance customer experiences with their software. The role involves troubleshooting, collaboration, and relationship building with clients. Ideal candidates are problem solvers with excellent communication skills, eager to learn and grow in a supportive environment.

Benefits

Health, dental, vision, life, and disability insurance

Mental health support

Flexible time off and paid holidays

401(k) retirement plan

Home office setup allowance

Qualifications

• At least 2 years of relevant professional experience.
• Excellent communication skills and strong troubleshooting abilities.

Responsibilities

• Provide technical assistance via phone, email, and chat.
• Collaborate with Customer Success Managers and Engineers.
• Develop and improve internal documentation and processes.

Skills

Communication

Problem Solving

Analytical Skills

Time Management

Technical Aptitude

Education

Bachelor’s degree in Finance, Accounting, Economics, MIS

Job description

Join to apply for the Customer Support Specialist role at Juniper Square

Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by improving markets through technology – all while contributing to a values-driven organization – we want to hear from you.

Juniper Square offers flexible working arrangements, from fully remote to in-office options at our offices in San Francisco, New York City, and Bangalore. We invest heavily in digital-first operations, enabling effective collaboration across 27 U.S. states, 2 Canadian provinces, India, Luxembourg, and England.

About Your Role

Are you an exceptional problem solver who loves learning new technologies and serving as an expert? Do you love animals and enjoy seeing furry friends during team calls? If so, join us as a Customer Support Specialist. You will be a key member of our support team, helping private equity customers use our software effectively. Your role involves troubleshooting, becoming a product expert, and collaborating across teams to ensure excellent customer experiences. We seek candidates available Monday through Friday, from 9:00 AM to 6:00 PM PT or ET.

We foster a culture of continuous learning, where you can develop communication, problem-solving, and project management skills. This role is a great starting point if you're considering a future in Customer Success, Technical Consulting, Sales, or Customer Enablement.

What You’ll Do

1. Provide technical assistance via phone, email, and chat, owning issues until resolution
2. Gain knowledge of our software and private markets to become a go-to expert and share best practices
3. Build strong relationships with customers, acting as a trusted advisor
4. Collaborate with Customer Success Managers, Product Managers, and Engineers to resolve issues
5. Share customer feedback to inform product improvements
6. Participate in cross-functional projects and initiatives
7. Develop and improve internal documentation and processes
8. Support a positive, inclusive team culture by sharing expertise and assisting colleagues

Qualifications

1. Bachelor’s degree in Finance, Accounting, Economics, MIS, or related field preferred
2. At least 2 years of relevant professional experience
3. Excellent communication skills
4. Assertiveness and perseverance in resolving customer requests
5. Empathy, teamwork, and a passion for helping others
6. Strong troubleshooting and analytical skills
7. Effective time management and organization
8. Technical aptitude and eagerness to learn new skills
9. Willingness to work London business hours for certain roles

Juniper Square values diversity and inclusion. Even if you don’t meet all qualifications, we encourage you to apply if interested.

Compensation & Benefits

The U.S. salary range is $50,000 - $62,500; in Canada, $48,000 - $58,000 CAD. Actual salary depends on experience, skills, and location. We do not accept applications from candidates in Washington, California, or New York at this time.

• Health, dental, vision, life, and disability insurance
• Mental health support
• Family support, including fertility and parental leave
• Flexible time off and paid holidays
• 401(k) retirement plan
• FSA and commuter benefits
• Home office setup allowance

Your recruiter can provide further details about compensation and benefits.