Customer Support Specialist

Juniper Square; Oregon (IL); Remote; USD 50,000 - 63,000; Full time

Job summary

A leading company is seeking a Customer Support Specialist who excels in problem-solving and technology. This role involves delivering technical assistance, building customer relationships, and collaborating across teams. Ideal candidates will have a degree in Finance or related fields and possess strong communication skills. Join a culture of continuous learning and contribute to a values-driven organization.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Mental Wellness Support

Flexible Time Off

401(k) Plan

Commuter Benefits

Home Setup Allowance

Qualifications

• 2+ years of relevant professional experience.
• Willingness to work London business hours.

Responsibilities

• Deliver outstanding technical assistance via phone, email, and chat.
• Collaborate with Customer Success Managers and Product Managers.
• Participate in cross-functional initiatives and strategic projects.

Skills

Communication

Problem Solving

Teamwork

Analytical Skills

Technical Aptitude

Education

Bachelor’s degree in Finance

Bachelor’s degree in Accounting

Bachelor’s degree in Economics

Bachelor’s degree in MIS

Job description

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Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you.

Juniper Square offers employees a variety of ways to work, from fully remote to in-office options in San Francisco, New York City, and Bangalore. We invest heavily in digital-first operations, enabling collaboration across 27 U.S. states, 2 Canadian provinces, India, Luxembourg, and England.

About Your Role

Are you an exceptional problem solver who loves to learn new technologies and serve as an expert who teaches others? Do you love animals and wish furry friends could join team Zoom calls? If so, join us as a Customer Support Specialist. You will be a key member of our Customer Support team, becoming a product expert, troubleshooting complex issues, and collaborating cross-functionally to deliver excellent customer experiences. We seek individuals available to work Monday through Friday, from 9:00 AM to 6:00 PM PT or ET.

We foster a culture of continuous learning where you can develop communication, problem solving, and project management skills. If you’re interested in a future in Customer Success, Technical Consulting, Sales, or Customer Enablement, this role is the starting point.

What You’ll Do

1. Deliver outstanding technical assistance via phone, email, and chat, taking ownership of solutions
2. Acquire knowledge of our software and private markets to become a go-to expert and share best practices
3. Build strong relationships with customers, acting as their trusted advisor
4. Collaborate with Customer Success Managers, Product Managers, and Engineers to resolve issues
5. Share customer feedback to inform product development
6. Participate in cross-functional initiatives and strategic projects
7. Develop and improve internal documentation and processes
8. Support team culture by sharing expertise and assisting colleagues

Qualifications

1. Bachelor’s degree in Finance, Accounting, Economics, MIS, or related field (preferred)
2. 2+ years of relevant professional experience
3. Excellent written and verbal communication skills
4. Assertiveness and perseverance in resolving requests
5. Empathy, teamwork, and passion for helping others
6. Strong troubleshooting and analytical skills
7. Excellent time management and organization
8. Technical aptitude and eagerness to learn new skills
9. Willingness to work London business hours

We value diversity and inclusion; apply even if you don’t meet all qualifications.

Compensation & Benefits

The U.S. salary range is $50,000 - $62,500; Canada’s is $48,000 - $58,000 CAD. Actual pay depends on experience, skills, and location. We do not accept applications from Washington, California, or New York at this time.

• Health, dental, vision, life, and disability insurance
• Mental wellness, fertility, and family support
• Flexible time off, paid holidays, family and medical leave
• 401(k) plan, FSA, commuter benefits, and home setup allowance

Your recruiter can provide further details.