Customer Support Specialist

Warp; United States; Remote; USD 75,000 - 90,000; Full time

Job summary

Warp is seeking a Customer Support Specialist to provide exceptional service for their payroll and tax solutions. You will engage with customers via chat and email, ensuring high-quality service. This role requires multitasking, strong documentation skills, and a customer-centric approach. Join a driven team in a fast-paced environment, with opportunities for remote work across the United States.

Benefits

Stock options

Qualifications

• 2 - 3+ years of customer support experience.
• Strong documentation and follow-up skills.
• Ability to manage projects to completion.

Responsibilities

• Lead real-time customer engagement via chat, Slack, and email.
• Guide new customers through payroll implementation.
• Resolve complex payroll challenges.

Skills

Multitasking

Customer-centric mindset

Attention to detail

Tools

Zendesk

Slack

Linear

Job description

2 days ago Be among the first 25 applicants

This range is provided by Warp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $90,000.00/yr

Additional compensation types

Stock options

About Warp

Warp is an automated back-office platform for startups.

Warp lets you set up HR, payroll, and tax compliance for your team in just 10 mins. Using AI Agents, we automate all state tax registrations and filings, monitor for compliance across hundreds of tax jurisdictions, enabling founders to never waste time on HR ops ever again.

We have raised $24M from top investors like Y Combinator, A-Star, Elad Gil, Drew Houston (CEO, Dropbox), Arash Ferdowsi (CTO, Dropbox), Balajis, Kyle Vogt (CEO, Cruise Automation) and SV Angel.

Some of the fastest growing startups today already run on Warp. We are growing quickly, and are on track to be processing $1BN in payroll transactions annually by end of 2025. In this next phase, we have some amazing infra, engineering, product, and GTM opportunities ahead of us this year, and we are looking for exceptional members to join us for this adventure.

About the Role

We’re hiring a Customer Support Specialistto be the frontline advocate for our customers, ensuring they receive exceptional service throughout their journey with our payroll and tax solutions. You will work closely with our Head of Customer Success and CEO and be the go-to person when a customer reaches out with inquiries and needs guidance. You'll serve as the primary point of contact for customer inquiries, providing technical expertise and timely support that builds lasting relationships.

What You'll Do

• Lead real-time customer engagement via chat, Slack, and email, maintaining high service quality and fast response times
• Guide new customers through payroll implementation and process establishment
• Resolve complex payroll challenges including tax notices and payment issues
• Build trusted relationships with customers as their knowledgeable advisor
• Monitor pending payments and implement follow-up procedures
• Provide proactive guidance based on deep product knowledge
• Collaborate with Customer Success Manager to enhance service delivery and processes

What You Need

• 2 - 3 + years of customer support experience
• Exceptional multitasking abilities across email, chat, and ticket systems
• Strong documentation and follow-up skills to ensure no customer needs are overlooked
• Meticulous attention to detail and high customer empathy
• Experience with tools like Linear, Zendesk, or Slack—or ability to learn quickly
• Customer-centric mindset with focus on satisfaction
• Ability to manage projects to completion while meeting tight deadlines

Nice To Haves

• Prior experience in a customer-facing role
• Background in payroll or financial services
• Experience with multiple communication platforms
• Familiarity with CRM systems
• History of working in fast-paced environments
• Demonstrated ability to translate technical concepts into simple language

Working At Warp

This is not going to be a routine 9-5 job. Working with us means having high ownership. You may need to stay up late fixing issues or deploying something urgent. We believe in high craftsmanship, obsessing over details, and giving it our best. And we do that alongside an incredibly driven and top-tier team working in person in NYC.

Our team is all based in New York City, and we work 5 days in person at our beautiful office in SoHo. For this role however, we are open to remote candidates based in the United States.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

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