Technical Customer Support Specialist

Freudenberg; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Freudenberg's EagleBurgmann unit in Houston seeks a Technical Customer Support Specialist to assist the sales team by analyzing operating conditions and equipment data, selecting suitable EagleBurgmann solutions, and expediting responses to customer requests. You will prepare proposals, support order entries, and provide product training.

The role includes liaison work between Sales and production, ensuring quoted scope meets requirements, and maintaining professional communication with

Qualifications

• Technical degree in mechanics/mechatronics or related field is required.
• Proficient with Microsoft Office.
• Ability to interpret technical drawings.
• Ability to select dynamic products for specific applications after training (4–6 weeks).

Responsibilities

• Support the sales team in opportunities by analyzing operating conditions and equipment data.
• Respond to technical questions from customers and internal teams to promote solutions.
• Prepare proposals according to TSS standards and assist in order closing.
• Support quotations administration and CSR activities.
• Assist in customer visits and presentations to strengthen relationships.
• Coordinate with production and other departments to ensure quoted scope is met.
• Provide training on EagleBurgmann products to internal/external customers.
• Maintain safe, clean, and organized work environment.

Skills

Technical drawing interpretation

Product selection knowledge

General technical product knowledge

Microsoft Office suite

Education

Technical degree in Mechanics, Mechatronics, or related field

Tools

Microsoft Office Suite

Job description

## Technical Customer Support SpecialistApply: Houston, TX: Full time: Posted Today: R\\_00107325**Working at Freudenberg: We will wow your world!**# Responsibilities:Support the sales team in business opportunities related to mechanical seas and supply systems by analyzing operating conditions and equipment data, selecting applicable EagleBurgmann solutions, accelerating responses to customer requests, and contributing to sales growth and the achievement of sales targets;Respond to technical questions from internal and external customers, helping strengthen and promote EagleBurgmann technical solutions;Estimate product costs using TSS tools;Prepare proposals in accordance with TSS standardsFulfil CSR activities related to administration of quotations.Support negotiations and order closing activities led by the sales team, helping balance customer requirements with EagleBurgmann’s business objectives;Conduct customer visits or accompany the sales team during customer visits to present EagleBurgmann solutions and strengthen customer relationships;Support order entry to ensure alignment with the quoted scope and customer requirements through the following activities;Support the production of parts and accessories to ensure they comply with the quoted and approved design specifications through the following activities:Clarify technical questions from production;Analyze possible material substitutions;Act as a liaison between Sales and other internal departments within the business unit to improve communication and process flow;Provide training for internal and external customers on EagleBurgmann products;Communicate professionally with internal and external stakeholders to improve productivity and support a positive working environment;Maintain safe, clean, and organized working conditions;Observe and follow the Group’s Values and Principles, serving as a role model for colleagues;Perform other related activities.# Qualifications:* Technical degree in Mechanics, Mechatronics, or a related field.* Microsoft Office suite* General technical product knowledge* Ability to select dynamic products for specific applications based on tools and processes after 4-6 weeks of training inside TSS* Technical drawing interpretation.