Technical Sales Support III – Solutions Sales Engineer

Bürkert Group; Huntersville (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Bürkert Group in Huntersville is seeking a Technical Sales Support III – Solutions Sales Engineer to serve as a key resource for internal teams and manage customer technical inquiries. Ideal candidates will possess over 7 years of customer service experience, preferably in manufacturing, with strong proficiency in Microsoft Office, SAP, and CAD systems.

The role involves preparing technical presentations, conducting training, and project management with travel up to 50%. Join a family-owned company that values innovative teamwork and individual contributions.

Qualifications

• 7+ years of customer service or inside experience preferably in a manufacturing environment.
• Proficient in Windows and Microsoft Office.
• Must have a deep understanding of Process Flow and System Integrations.

Responsibilities

• Serve as the initial technical resource for internal sales teams.
• Manage incoming technical support calls and specify product fit for use.
• Review, create and analyze CAD drawings.

Skills

Customer focus

Attention to detail

Organized

Excellent communication

Strategic thinker

Education

Bachelor degree in Engineering or equivalent experience

Tools

Microsoft Office

SAP

CAD or 3D model system

Job description

## Technical Sales Support III – Solutions Sales EngineerApplylocations: Huntersvilletime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR\_00001188**Where would you like to shape the success of your future career: At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion?****Did you answer „Yes“ three times? Then it is time for us to make your acquaintance.**RESPONSIBILITIES:* Serve as the initial technical resource for internal sales teams, distributors, and end users* Manage incoming technical support calls, that have been escalated from Technical Sales Support I and II.* Specify product fit for use.* Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer; crossover competitor’s products to Burkert* Request product variations or forward on to Engineering for customization of products* Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly* Request part numbers, assembly procedures and standards per ID number from Engineering* Define parts for one-time orders to satisfy immediate/important customer demands from the existing US Portfolio* Troubleshoot equipment problems and installations generally on the phone with customers* Training others on product specifications- Distributors, Customers, and Burkert employees* Preform discovery calls and go onsite to customers’ locations with the ASM to capture and provide insight to technical constraints and needs.* Review, create and analyze CAD drawings* Assist with the overseeing of Technical Sales Support I and II.* Build and deliver technical presentations, documents and demonstrations.* Provide post sales customer support on customers site as needed.* Project management duties with the ASM and Systemhaus.* Other duties as assigned and required\*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.\*REQUIREMENTS:* 7+ years of customer service or inside experience preferably in a manufacturing environment* Batchelor degree in Engineering or equivalent experience preferred* Proficient in Windows and Microsoft Office* Proficient in SAP* Proficient in CAD or other 3D model system* Must have a deep understanding of Process Flow and System Integrations* Up to 50% Travel to trade shows, customers, distributorsSkills:* Strong customer focus and attention to detail* Organized* Self sufficient* Strategic and independent thinker* Day-to-day work activities are prioritized appropriately within work routines* Excellent oral, written, presentation and communication skills* Strategic communicator* Full understanding of process and automation* Knowledge of P&I* Able to work closely within a team and contribute individually* Ability to preform fine hand manipulation, such as keyboarding* Ability to follow safety and process procedures* Ability to sit preforming computer and telephone work for up to 8 hours per day* Ability to stand/walk/bend/lift up to (50) fifty pounds for up to 5 hours per dayIn return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it. **Curious? Then we look forward to receiving your application.**