Technical Support Engineer - Mechanical Seals & Systems

Freudenberg; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Freudenberg's EagleBurgmann unit in Houston seeks a Technical Customer Support Specialist to assist the sales team by analyzing operating conditions and equipment data, selecting suitable EagleBurgmann solutions, and expediting responses to customer requests. You will prepare proposals, support order entries, and provide product training.

The role includes liaison work between Sales and production, ensuring quoted scope meets requirements, and maintaining professional communication with

Qualifications

• Technical degree in mechanics/mechatronics or related field is required.
• Proficient with Microsoft Office.
• Ability to interpret technical drawings.
• Ability to select dynamic products for specific applications after training (4–6 weeks).

Responsibilities

• Support the sales team in opportunities by analyzing operating conditions and equipment data.
• Respond to technical questions from customers and internal teams to promote solutions.
• Prepare proposals according to TSS standards and assist in order closing.
• Support quotations administration and CSR activities.
• Assist in customer visits and presentations to strengthen relationships.
• Coordinate with production and other departments to ensure quoted scope is met.
• Provide training on EagleBurgmann products to internal/external customers.
• Maintain safe, clean, and organized work environment.

Skills

Technical drawing interpretation

Product selection knowledge

General technical product knowledge

Microsoft Office suite

Education

Technical degree in Mechanics, Mechatronics, or related field

Tools

Microsoft Office Suite

Job description

Freudenberg's EagleBurgmann unit in Houston seeks a Technical Customer Support Specialist to assist the sales team by analyzing operating conditions and equipment data, selecting suitable EagleBurgmann solutions, and expediting responses to customer requests. You will prepare proposals, support order entries, and provide product training.

The role includes liaison work between Sales and production, ensuring quoted scope meets requirements, and maintaining professional communication with