Technical Customer Support Specialist

000581 EagleBurgmann Industries LP; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Freudenberg- EagleBurgmann role focuses on supporting the sales team by analyzing operating conditions and equipment data to recommend EagleBurgmann solutions. You will respond to technical inquiries from customers, estimate costs using TSS tools, and help prepare proposals in line with TSS standards.

Role also involves supporting order closing, visiting customers when needed, and coordinating with internal departments to ensure quality and timely delivery of quotes and products.

Qualifications

• Must have technical knowledge of products and applications.
• Ability to interpret technical drawings and specifications.
• Strong communication with internal/external customers.

Responsibilities

• Support the sales team in opportunities by analyzing operating conditions and equipment data.
• Respond to technical questions from customers to promote EagleBurgmann solutions.
• Estimate costs using TSS tools and prepare proposals.
• Support negotiations and order closing activities with the sales team.

Skills

General technical knowledge

Technical drawing interpretation

Product selection capability

Education

Technical degree in Mechanics, Mechatronics, or related field

Tools

Microsoft Office suite

Job description

Working at Freudenberg: We will wow your world!

Responsibilities

• Support the sales team in business opportunities related to mechanical seas and supply systems by analyzing operating conditions and equipment data, selecting applicable EagleBurgmann solutions, accelerating responses to customer requests, and contributing to sales growth and the achievement of sales targets
• Respond to technical questions from internal and external customers, helping strengthen and promote EagleBurgmann technical solutions
• Estimate product costs using TSS tools
• Prepare proposals in accordance with TSS standards Fulfil CSR activities related to administration of quotations
• Support negotiations and order closing activities led by the sales team, helping balance customer requirements with EagleBurgmann’s business objectives
• Conduct customer visits or accompany the sales team during customer visits to present EagleBurgmann solutions and strengthen customer relationships
• Support order entry to ensure alignment with the quoted scope and customer requirements through the following activities
• Support the production of parts and accessories to ensure they comply with the quoted and approved design specifications through the following activities:
• Clarify technical questions from production
• Analyze possible material substitutions
• Act as a liaison between Sales and other internal departments within the business unit to improve communication and process flow
• Provide training for internal and external customers on EagleBurgmann products
• Communicate professionally with internal and external stakeholders to improve productivity and support a positive working environment
• Maintain safe, clean, and organized working conditions
• Observe and follow the Group’s Values and Principles, serving as a role model for colleagues
• Perform other related activities

Qualifications

• Technical degree in Mechanics, Mechatronics, or a related field
• Microsoft Office suite
• General technical product knowledge
• Ability to select dynamic products for specific applications based on tools and processes after 4-6 weeks of training inside TSS
• Technical drawing interpretation

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

EagleBurgmann Industries LP Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications.

Working at Freudenberg: "We will wow your world!" This is our promise.

As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.